Claims Investigation Associate

7 hours ago

Ortigas Post Office P, Philippines J&T EXPRESS Full time ₱240,000 - ₱300,000 per year

We are seeking a Claims Investigation Associate to join our logistics operations team. This role focuses on investigating claims involving lost, delayed, or damaged parcels, identifying the root causes, and coordinating internal dispute resolution. The ideal candidate is detail-oriented, organized, and capable of handling sensitive cases objectively — with no direct communication with customers or clients.

Key Responsibilities:

  • Investigate parcel-related claims and incidents such as loss, delay, or damage.
  • Review supporting documentation, shipment records, and system logs to determine accountability.
  • Process and evaluate claims in line with company policies and service standards.
  • Coordinate with internal teams (warehouse, dispatch, and operations) to gather relevant data.
  • Document all findings accurately and prepare detailed case reports.
  • Participate in internal arbitration or dispute resolution processes.
  • Recommend corrective or preventive actions to reduce recurring issues.
  • Ensure confidentiality and fairness throughout the investigation process.
  • Familiar with MS Excel, especially in Vlook up and Pivot Table.
  • With good communication skills.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Claims Investigation Associate

    4 hours ago

    Ortigas, Philippines J&T EXPRESS Full time ₱240,000 - ₱300,000 per year

    About the RoleWe are seeking a Claims Investigation Associate to join our logistics operations team. This role focuses on investigating claims involving lost, delayed, or damaged parcels, identifying the root causes, and coordinating internal dispute resolution. The ideal candidate is detail-oriented, organized, and capable of handling sensitive cases...

  • Claims Support Associate – Logistics

    5 hours ago

    Ortigas, Philippines J&T EXPRESS Full time ₱2,400,000 - ₱3,000,000 per year

    About the RoleWe are seeking a proactive and detail-oriented Claims Support Associate to assist our logistics claims team. In this role, you will support the investigation, documentation, and resolution of freight claims related to loss, damage, shortage, and service issues. You will collaborate closely with carriers, customers, and internal departments to...

  • Claims Adjuster

    6 hours ago

    Muntinlupa Central Post Office P, Philippines Ifelse Ph Inc. Full time ₱480,000 per year

    The Claims Adjuster is responsible for investigating and evaluating insurance claims to ensure accuracy, validity, and compliance with company policies and procedures. The role involves conducting on-site inspections, assessing damages, and recommending appropriate resolutions to effectively settle claims while safeguarding the company's best interests.Key...

  • Claims and Arbitration Associate

    6 hours ago

    Ortigas, Philippines J&T EXPRESS Full time ₱288,000 per year

    Key Responsibilities:Review and investigate disputed logistics transactions (loss, damage, or return issues).Gather and verify evidence from clients, delivery partners, and warehouse teams.Analyze documentation such as waybills, proof of delivery, and incident reports.Prepare case summaries and recommend resolutions or compensation.Coordinate with Claims,...

  • Logistic Claims Associate

    5 hours ago

    Ortigas, Philippines J&T EXPRESS Full time ₱288,000 per year

    Basic Qualifications:At least 1 year relevant experience in Claims and Arbitration or similar fieldWith the ability to explain claims validation / resolving complainsHas experience in E-commerce, Logistics or BPO industryAmenable to work onsite in Ortigas or BGCWith good English communication skillsJob Type: Full-timePay: Php20, Php24,000.00 per...

  • Claims Resolutions Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Connext Global Solutions Inc Full time ₱30,000 - ₱60,000 per year

    Job SummaryThe Claims Resolution Specialist is responsible for following up on health insurance claims and resolving denied claims through thorough investigation and problem-solving. This role ensures timely reimbursement by addressing root causes of denials and working with insurance companies to secure payments.Responsibilities• Spends 6-8 hours of day...

  • Logistic Associate

    5 hours ago

    Ortigas, Philippines J&T Express Full time ₱300,000 - ₱600,000 per year

    Basic Qualification:-College Graduate of any course- At least 1 year relevant experience in Claims and Arbitration or similar field-With the ability to explain claims validation or arbitration investigation- QA (Quality Assurance) or QC (Quality Control) relevant experience is a plus-Has experience in E-commerce, Logistics or BPO-Keen to details and can...

  • Claims Supervisor

    2 weeks ago

    Fort Bonifacio P, Philippines Sparkles PH Ventures Corporation Full time ₱132,000 - ₱360,000 per year

    Summary:Oversees all return, refund, and RTS (Return to Sender) processes to ensure accuracy, timely resolution, and proper documentation across platforms.⸻Key Duties:Track and reconcile RTS parcels from the courier to the warehouse.Validate and process refunds on Shopee, TikTok, and Shopify.Ensure all returned items are received, recorded, and synced in...

  • CSR Healthcare Account

    2 weeks ago

    Ortigas Pasig, Philippines Eastvantage Full time

    About the role Eastvantage Business Solutions Inc. is looking for a full-time Customer Service Representative to join our thriving healthcare account team. In this dynamic role, you will be responsible for handling claims and billing inquiries, providing excellent customer service to our clients and their patients. What you'll be doing Respond to inbound...

  • Logistics Associate- URGENT HIRING

    4 hours ago

    Ortigas, Philippines J&T EXPRESS Full time ₱240,000 - ₱288,000 per year

    Review and investigate disputed logistics transactions (loss, damage, or return issues).Gather and verify evidence from clients, delivery partners, and warehouse teams.Analyze documentation such as waybills, proof of delivery, and incident reports.Prepare case summaries and recommend resolutions or compensation.Coordinate with Claims, Quality Control, and...