Logistic Associate
2 days ago
Basic Qualification:
-College Graduate of any course
- At least 1 year relevant experience in Claims and Arbitration or similar field
-With the ability to explain claims validation or arbitration investigation
- QA (Quality Assurance) or QC (Quality Control) relevant experience is a plus
-Has experience in E-commerce, Logistics or BPO
-Keen to details and can manage large volume of data
- Amenable to work onsite in Ortigas or BGC
- With good communication skills and can speak in English
Job Description:
- Responsible for handling claims arising from courier services, including but not limited to goods loss, delays, and damages.
- Review claim documents and evidence provided by customers or platform, ensuring the completeness and accuracy.
- Maintain and manage claims files, ensuring they are achieved and stored according to company standards.
- Track and follow-up the progress of claims processing to the regional claims.
- Compute the delays using the platform the SLA.
- Make fair, reasonable, and enforceable arbitration decision in accordance with the company's claims policy and relevant regulations.
- Facilitate communication between disputants to guide parties toward mutual agreement.
- Handling internal and external communication for claims settlement
Job Types: Full-time, Permanent
Pay: From Php25,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Logistics: 1 year (Required)
- BPO: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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