Billing Accountant

1 day ago

San Fernando, Central Luzon, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Own the Numbers with Balance and Purpose

This role lets you support global clients while enjoying a schedule that respects your personal time. Join a team that values precision, service, and your well-being-so you can grow your career without putting life on hold.

Job Description

As a Billing Accountant, you'll oversee billing operations, resolve customer issues, and process subscription invoices and credit memos using Sage Intacct, Zuora, and Salesforce. Your accuracy and service mindset will drive billing excellence and client satisfaction.

Job Overview

Employment type: Full-time

Shift: Night shift, weekends off

Work setup: Onsite, Pampanga

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive salary package
  • Night differential pay to maximize your earnings
  • Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2-5 years of experience
  • Strong knowledge of billing processes
  • Thorough understanding of ticketing systems such as Zendesk
  • Strong knowledge of billing systems such as Sage Intacct, Zuora, and Salesforce CPQ
  • Expert understanding of internal processes
  • Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations

Your Daily Tasks

  • Strong understanding of billing process for all client products
  • Perform accurate and timely billing activities such as creating subscription invoices
  • Create approved credit memos
  • Seek successful resolution of customer billing inquiries from various channels
  • Identify, troubleshoot, and resolve customer issues
  • Coordinate with other departments to resolve billing issues
  • Support, log, categorize, prioritize, and track incidents in Zendesk
  • Log all billing incidents with complete and accurate information
  • Maintain high customer satisfaction and adhere to service level agreements (SLAs)
  • Collaborate with team members to ensure timely response and resolution
  • Assist in sharing, updating, and creating knowledge resources
  • Support a positive team culture based on company values
  • Accept feedback to improve skills and support personal development
  • Maintain a track record of sound judgment and decision-making

About the Client

Our client is a leading software provider focused on empowering social good organizations through innovative tech solutions. Their platform supports nonprofits, foundations, and public agencies with powerful tools for fundraising, engagement, and billing-streamlining operations and maximizing impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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