Billing Analyst

From numbers to impact-shape the future of access solutions with your skills.

Turn numbers into results and create a lasting impact in the access solutions industry. Step into a global career in the access solutions industry without leaving home. As a Billing Analyst, you'll gain international exposure while making your mark in shaping safer and smarter environments worldwide. This is your chance to embrace growth, build expertise, and leave a legacy-all while staying rooted in your own country.

Job Description

As a Billing Analyst, you will manage service-related billing processes, handle calls, update records, and ensure accurate invoicing while maintaining strong communication with service teams and customers. Your role plays a vital part in ensuring efficiency, accuracy, and client satisfaction.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Temporary WFH, Hub 7 Skyline Clark, Pampanga

Exciting Perks Await

• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Knowledge, Skills & Abilities Required:

• At least 2 years of experience in a customer service role using relevant software
• Advanced MS Excel skills with high speed and accuracy
• Strong general computer proficiency
• Friendly and professional phone manner
• Keen attention to detail

Special Competencies Required:

• Strong time management skills and the ability to meet deadlines
• Effective communication across all levels
• Excellent organization and coordination of paperwork and reporting requirements
• Efficient and assertive problem-solving skills with a positive attitude
• Proven ability to multitask

Key Performance Indicators (KPIs):

• Consistent quality of work and attention to detail
• Efficient time management and prioritization skills
• Timely and complete processing of tasks and documentation according to standards
• Achievement of service-related budget targets
• Professional demeanor and presentation
• Full compliance with relevant policies, procedures, and safety standards

Safety Requirements:

• Must take reasonable care for personal safety and ensure actions do not negatively affect the health and safety of others
• Expected to follow all reasonable safety instructions and cooperate with communicated policies and procedures

Education Level:

• High school graduate or holder of a certificate in Business Administration or Customer Service

Additional Information:

• Physical demands: Light lifting only; no strenuous tasks involved
• Confidentiality requirements: Must handle pricing of services and works with discretion

Your Daily Tasks

• Update service rates and other relevant contract details
• Accept 15-20 calls daily and validate if calls are legitimate
• Manage workflow and assign jobs accordingly
• Confirm and verify job completion
• Manage service inbox and email communications
• Assess urgency and identify when calls should be prioritized or escalated
• Invoice completed jobs
• Coordinate with service teams to resolve invoicing issues
• Ensure accuracy of collected information
• Perform other related tasks as assigned

About the Client

Redefining Access, Securing the Future

Our client is a global leader in access solutions, powering secure, seamless entry systems worldwide. From automated doors in airports and hospitals to biometric security in government buildings, their innovations span 70+ countries. With a mission to create smarter and safer environments, they value precision, reliability, and forward-thinking professionals ready to shape the future of access technology.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra