E- Commerce Customer Service Manager

3 hours ago

Taguig, National Capital Region, Philippines Kareila Management Corporation (S&R Membership Shopping) Full time ₱1,500,000 - ₱2,500,000 per year

Duties & Responsibilities:

  • Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.
  • Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and pursuing automation opportunities.
  • Lead, mentor, and coach Customer Service Team, providing them with the necessary training and resources to handle inquiries, resolve issues, and improve their communication skills.
  • Monitor key business metrics and sentiment through analytics, social listening, and feedback programs to identify trends and champion solutions that boost satisfaction and retention.
  • Maintain and improve self-service resources like knowledge bases and FAQs, while also implementing technology-driven solutions like Unified Communications Platform, AI chatbots, and ticketing systems to streamline support operations.
  • Ensures that redress is not just about fixing a problem, but about safeguarding compliance, protecting the brand, and continuously improving the overall member experience.

Job Requirements:

  • Bachelor's degree in Communications, Psychology, Business, or a related field is required, with a preference for an advanced degree or specialized training in e-commerce, customer service/customer experience, or information technology.
  • At least five years of professional experience in e-commerce customer service, support, or a related field, with proven expertise in omnichannel customer experience, regulatory public relations, and cybersecurity.
  • Highly proficient with modern digital tools, including CRM systems, e-commerce platforms, and unified communication tools
  • Candidates must have the flexibility to work varied hours, which may include early morning shifts, weekends, holidays, and on-call rotations to meet dynamic business needs

  • E-commerce Associate

    4 hours ago

    Taguig, National Capital Region, Philippines M-Commerce Corporation Full time ₱1,000,000 - ₱3,000,000 per year

    Job DescriptionResponsible for operating e-commerce platforms (Shopee, TikTok, and Lazada), monitoring key performance metrics, and driving continuous improvement.Optimize product links, store layout, product titles, and inventory management, with a strong focus on data-driven decision-making to enhance the customer shopping experience and increase...

  • E-Commerce Customer Service Clerk

    2 weeks ago

    Taguig, National Capital Region, Philippines Specialty Lifestyle Concepts Inc. Full time ₱180,000 - ₱300,000 per year

    The E-Commerce Customer Service Clerk is responsible for the accurate and complete processing of sales orders exported from WAREO. They shall liaise between the CRM Department, Ecommerce Fulfillment Operations Team and Merchandising to support customer service concerns.Graduate of any 4-year Computer or Business related courseAt least 1-2 years experience in...

  • E-Commerce Customer Service Clerk

    5 hours ago

    Taguig, National Capital Region, Philippines Specialty Lifestyle Concepts, Inc Full time ₱20,000 - ₱40,000 per year

    Job Qualifications:Graduate of any 4-year Computer or Business related courseAt least 1-2 years experience in retail, digital/e-commerce or customer service related positionAdvanced computer skills including knowledge and use of MS Office applications (Word and Excel), and Google Suite applications (Gmail, Google Drive, Sheets, etc.).Has excellent...

  • E-commerce Intern

    3 hours ago

    Taguig, National Capital Region, Philippines Control Flow Labs Full time ₱200,000 - ₱250,000 per year

    We are looking for a motivated and detail-oriented E-commerce Intern to join our team. In this role, you will support daily operations of our online store, help manage product listings, analyze sales data, assist in marketing campaigns, and learn the fundamentals of digital commerce. This is a great opportunity for someone looking to gain hands-on experience...

  • E-Commerce Supervisor

    3 hours ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time ₱800,000 - ₱1,200,000 per year

    The E-Commerce Supervisor manages the brand's official online stores across multiple marketplaces, ensuring seamless operations, strong brand presence, and sales growth. This role acts as the primary liaison between marketplaces, internal teams, and brand partners to optimize product listings, campaigns, and performance.Key ResponsibilitiesOversee all...

  • E-Commerce Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Vice Cosmetics Group Inc. Full time ₱900,000 - ₱1,200,000 per year

    The E-commerce Lead is responsible for driving the overall strategic direction, commercial performance, and operational excellence of the company's e-commerce business. This role oversees platform sales strategies, product assortment, campaign participation, and customer experience, ensuring alignment with brand objectives and sales targets. The...

  • E-commerce Operations Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Emerge Nutra Solutions Inc. Full time ₱240,000 - ₱300,000 per year

    Job Summary:As an E-Commerce Operations Associate, you will be responsible for managing and optimizing our online presence across multiple e-commerce platforms. You will play a key role in driving sales, enhancing brand visibility, and ensuring exceptional customer experience.Key Responsibilities:Platform Management: Oversee day-to-day operations on TikTok,...

  • Junior E-Commerce Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines HiEssence Full time ₱300,000 - ₱360,000 per year

    The Junior E-Commerce Officer supports the execution, monitoring, and optimization of the company's e-commerce activities across various platforms (Shopee, Lazada, TikTok Shop, etc.). The role assists in product listing, campaign preparation, order fulfillment coordination, and performance analysis to ensure smooth online store operations and a positive...

  • E-commerce Key Account Executive

    2 weeks ago

    Taguig, National Capital Region, Philippines H.H PH Corporation Full time ₱228,000 - ₱360,000 per year

    Job OverviewWe are looking for a proactive and detail-oriented E-Commerce Key Account Executive to manage and enhance our online sales channels, including our website, mobile app, and third-party marketplace accounts (Shopee, Lazada, etc.). The ideal candidate is passionate about e-commerce and digital marketing, has a strong analytical mindset, and thrives...

  • Digital Marketing Manager – E-Commerce

    2 weeks ago

    Taguig, National Capital Region, Philippines One Visaya Gaming Corp. Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:We are looking for an experienced Digital Marketing Manager with a strong E-Commerce background to lead our online marketing initiatives and drive business growth. This role will be responsible for developing and executing data-driven strategies to enhance brand visibility, boost online sales, and optimize customer acquisition and retention. The...