Customer Service Representative

SHIPMENT MONITORING

· Responsible for coordinating with customer stakeholders for all incoming and outgoing shipment.

· Ensuring that consignee details of customer will be followed accordingly.

· Validating that Invoice & packing list provided to vendor is complete with accurate details and ready for customs clearance.

· Request necessary authorization letters, undertaking, and other documents from customer.

· Verifying the accuracy of Customs declarations and computation of duties and taxes and sending approval to proceed with import clearance formalities.

· Attending to general inquiries of customer stakeholders regarding shipment status.

· Monitoring of turn-around time of cargo releasing ensuring that shipment will release based on the target KPI and allowable time frame of customs to avoid extra storage costs.

· Provide all information needed related with the final mile delivery – truck plate numbers, driver, helpers, contact, numbers, copy of licenses, other by request.

· Ensure to update customer with every delivery completion by sharing copy/screenshot of proof of delivery (POD).

· Ensure to submit copy of shipment related documents via email with customer after completed transaction (1) validated shipping docs, (2) SAD, TAN, FAN, SSDT, (3) POD and others.

· Prepare day to day shipment monitoring report thru official group chats with customer and via email

· Ensure to provide comprehensive weekly shipment monitoring report with customer in excel format every Fridays and month ends.

· Others to be discussed.

OPERATIONS MANAGEMENT

· Creation of file number with every transaction (1) Manual folder (2) System encoding

· Coordinate with Licensed Customs Broker (LCB) regarding all the required details for import and

export clearance.

· Ensure that LCB is on track on the agreed KPI.

· Prepare necessary documents for License and Permit application, registration, and renewal

§ SGL (Super Green Lane)

§ BIR ATRIG

§ PDEA

§ NTC

§ DENR ECC

§ BOC COR (Import/Export)

§ DOE

§ OMB

§ FDA

§ Others local government agency permit

· Request document checklist and forms from LCB for any amendment requests and share with customer.

· Request document checklist and forms from LCB for lifting of abandonment shipment and share with customer.

· Keep customer updated with Bureau of Customs new policies and revisions.

· Ensuring availability of trucks once shipment completed clearance with Customs by doing advance notification via email and other approved communication tools with Traffic & Logistics team.

· Ensuring all related delivery receipts, waybill, work accomplishment certificate are available with every job completed.

· Ensure availability of bad order report from consolidators warehouses, seaports, and airport warehouse should there be damage identified during releasing of shipment goods.

· Others to be discussed

RECORD KEEPING AND ARCHIVING

· Responsible for being timeliness in uploading all import shipping and customs documents to archiving and record keeping tool.

· Ensure KPI's are met.

BILLING PREPARATIONS

· Consolidate original receipts from shipping line, consolidators, and warehouses including all related Customs papers, permits, and certificates, if deemed necessary, within allowable number of days

· Follow up copy of POD

· Follow up copy of PO/JO from customer if not yet available during the shipment award

· Fast track the turnover of complete file folder with Billing team together with copy of quotation and PO/JO

· Administer the company online system and ensure all shipment information are recorded, properly and timely endorsed with Billing team.

· Assist Billing team should there be discrepancies with billings and validate with Salesperson.

VENDOR PAYMENT PREPARATIONS

· Collect all billings from 3rd party suppliers domestic and overseas

· Prepare payment request for superior approval and signature

· Ensure to match payment request with the shipment corresponding billing with customer

· Timely monitoring of vendors payment completion

REPORTS & PRESENTATIONS

· Participates in customer SOP meetings, briefings, orientations and creation.

· Support the implementation of SOPs for new and existing businesses in order to satisfy the

expectations of customers.

· Prepare reports and presentations for quarterly and annual business review.

· Adhere in keeping confidential information to protect customer interest.

SKILLS

· Communication Skills both oral and written

· Proficient in the use of MS Office Applications (MS Word, Excel, and PowerPoint)

· Customer and Service Orientation

· Interpersonal Skills

· Analytical thinking in problem Solving

· Teamwork, pro-activeness, and cooperation

· Background within Customs operations and freight forwarding related challenges and proven track record of solving those

Job Type: Full-time

Pay: Php20, Php21,000.00 per month

Work Location: In person