Customer Success Specialist

1 week ago

Iloilo City, Western Visayas, Philippines SMPL Full time ₱80,000 - ₱120,000 per year


Company Description

At MySchoolSuite Inc., a division of HTS Technologies, we're proud to partner with SMPL — a trusted operations and outsourcing solutions provider that helps organizations work smarter and scale faster.

SMPL makes work simpler — literally By outsourcing everyday tasks to its dedicated team of frontliners, SMPL helps businesses and institutions save time, reduce costs, and focus on what truly matters. Together, MySchoolSuite and SMPL empower schools and organizations to run more efficiently while providing exceptional support to their communities.

With SMPL by your side, you gain the time, flexibility, and support to make great things happen — freeing you to focus on growth, innovation, and meaningful connections.


Role Description

We're looking for a Customer Success Specialist to join our awesome team full-time, on-site in Megaworld, Mandurriao, Iloilo

As part of our customer success team, you'll be the friendly face and trusted guide for our clients — helping onboard new subscribers, walking them through our platform, and making sure they have a smooth, positive experience from day one.

You'll spend your days connecting with clients, solving problems, collaborating with our internal teams, and finding new ways to make every interaction even better. You'll also listen closely to feedback and share ideas that can help shape the future of how we support our customers.

If you're passionate about helping people, love creating great experiences, and enjoy seeing clients succeed — this role is made for you


What You'll Bring

  • A love for connecting with people and helping them succeed
  • Excellent communication and problem-solving skills
  • A knack for staying organized and managing multiple client needs with ease
  • Experience in customer service or client relations (a big plus)
  • Familiarity with CRM tools or customer management software
  • A proactive, positive attitude and a team-player mindset
  • A degree in Business, Communications, or a related field is an advantage


Why You'll Love Working With Us

  • You'll be part of a pioneering team — helping build and shape something exciting from the ground up
  • A supportive and collaborative work culture that feels like family
  • Opportunities to grow, learn, and make an impact every day
  • A fun, dynamic environment where new ideas are always welcome
  • The chance to help redefine how businesses work smarter and simpler

At SMPL, we don't just make work easier — we make it meaningful.


Ready to Join Us?

If this sounds like the perfect fit for you, we'd love to hear from you

Apply now and be part of our pioneering team — let's make more happen, together.

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