IT Support Specialist

1 day ago

Iloilo City, Western Visayas, Philippines XtendOps Full time ₱300,000 - ₱480,000 per year

Job Summary:

The IT Support Specialist position is a frontline role responsible for providing technical assistance and troubleshooting for staff IT needs. This role ensures smooth operations, resolves everyday IT issues, escalates complex cases appropriately, and contributes to department innovation. The specialist also supports Quality Assurance (QA) testing to aid product development.

Major Areas of Responsibility:

Helpdesk Support:

● Act as the first point of contact for staff IT issues.

● Troubleshoot and resolve common tickets efficiently.

● Document solutions in a knowledge base for reuse.

Onboarding & Offboarding:

● Provision/deactivate accounts as needed.

● Ensure staff have the proper access on day one.

● Support structured offboarding to maintain security.

● Collect insights to improve IT processes during onboarding/offboarding.

Escalation Management:

● Recognize when an issue requires Tier 2+ intervention.

● Escalate with clear context and supporting documentation.

● Track escalated tickets through resolution.

Innovation & Continuous Improvement:

● Operate and help improve internal processes.

● Identify and analyze recurring issues.

● Recommend solutions to eliminate repeat tickets.

● Collaborate with IT Leadership to streamline IT workflows.

Tier 1 QA Support / Collaboration with Software Development:

● Triage (document, categorize, validate, and escalate) user-submitted issues

● Validate resolved issues and coordinate communications with users

● Execute manual QA test cases during new feature development

● Report and document bugs, user suggestions, and opportunities for improvement for developer review ● Support new user training, demoing

Qualifications :

● Strong communication: Effectively conveys technical information to users with various levels of technical proficiency.

● Excellent problem-solving: Efficiently diagnoses and resolves a wide range of technical issues.

● Technical proficiency: Solid understanding of operating systems (Windows, MacOS), common applications, networking basics, and hardware components.

● Customer-centric: Prioritizes user satisfaction and a positive support experience.

● Time management & organization: Balances multiple requests, prioritizes urgent tasks in a fast-paced environment.

● Help desk software familiarity: Experience with ticketing, remote support, and diagnostic tools.

● Attention to detail: Thoroughly documents issues/solutions, meticulously follows procedures.

● Adaptability: Embraces new technologies and evolving work environments.

  • System Support Specialist

    3 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time ₱600,000 - ₱1,200,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services. LBF is backed by its 2 pillar...

  • System Support Specialist

    3 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation Full time ₱900,000 - ₱1,200,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • System Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc. (LBF) Full time ₱900,000 - ₱1,200,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • IT Support Specialist

    3 days ago

    Iloilo City, Western Visayas, Philippines iReply Back Office Services Inc. Full time ₱25,000 - ₱300,000 per year

    The IT Support Engineer is a key member of the team responsible for ensuring the smooth operation of IT systems, networks, telephony, and data-related services. This role provides technical support to both internal staff and clients, resolving issues efficiently while delivering excellent customer service. The IT Support Engineer will leverage ticketing...

  • Sales Specialist

    1 week ago

    Iloilo City, Western Visayas, Philippines Lead Generation and Donor Creation Inc. Full time ₱250,000 - ₱500,000 per year

    Company DescriptionLead Generation and Donor Creation Inc., formerly Voiceless Technologies Inc., operates as a multi-client, multilingual, and multi-call center. With a primary focus on customer care outsourcing, the company also provides enterprise support services, data processing and storage, systems design, and business consultancy. Based in the...

  • HR Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines HealthyBOS Full time ₱400,000 - ₱600,000 per year

    HR SpecialistKey Responsibilities:Oversee daily HR operations and support key activities.Assist in recruitment and onboarding (job postings, interviews, orientations).Administer employee benefits and handle related inquiries.Manage employee relations, including performance support and conflict resolution.Maintain accurate employee records and ensure...

  • Accounting Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Metro Iloilo Bulk Water Full time ₱400,000 - ₱600,000 per year

    The Accounting Specialist - Handle accounts payable transactions, assist in tax filing, support monthly , quarterly , monthly and annual closings, coordinate with internal departments , ensure compliances with PFRS , BIR and company policies.

  • Human Resource Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

    Human Resource SpecialistKey Responsibilities:Oversee daily HR operations and support key activities.Assist in recruitment and onboarding (job postings, interviews, orientations).Administer employee benefits and handle related inquiries.Manage employee relations, including performance support and conflict resolution.Maintain accurate employee records and...

  • Human Resource Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Activation Machine Full time ₱180,000 - ₱218,400 per year

    Job Title: HR SPECIALIST/PEOPLE SPECIALISTJob Specifications:Education: Must be a graduate of any four (4) year course, preferably Human Resource Management/Psychology.Experience: Minimum of 1 year work experience in any HR Role.Essential Skills / Knowledge / Abilities: Computer literate, Proficiency in MS Office applications. Must be able to prepare...

  • Recruitment Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Wingman Group Full time ₱336,000 per year

    POSITION OVERVIEWRecruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications, and supporting hiring managers.RESPONSIBILITIESCreate and publish job ads in various portalsNetwork with potential hires through professional groups on social mediaCollaborate with hiring managers to set...