Customer Support Associate

3 days ago

Makati City, National Capital Region, Philippines Cooee Full time


Customer Support Associate (Learning Specialist)

DAYSHIFT | Fulltime | Makati (Full Onsite)

About the Role 

As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also offers the chance to contribute to process improvements, learn new systems, and develop skills that support career growth.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on:

  • Handle customer inquiries, delivery updates, and feedback
  • Coordinate warranty claims and liaise with suppliers
  • Support order management and ensure records are accurate
  • Work with the warehouse on shipments and inventory concerns
  • Maintain positive, professional communication across all channels
  • Assist senior project managers on preparation work for commercial fit-outs
  • Manage open tasks, follow through, and stay organized
  • Use tools such as Freshdesk, W3APP, and Shopify for daily operations

What were looking for:

  • Open to fresh grads and candidates with up to 5 years of customer service experience
  • Strong English communication skills (phone & email)
  • Confident using MS Office, spreadsheets, and email
  • Solutions-focused and great at building rapport
  • Organized, proactive, and comfortable working independently or in a team
  • Adaptable, eager to learn, and ready for new challenges
  • Experience with CRM tools (Freshdesk, Shopify) or Australian accounts is a plus, but not required

Job Type: Full-time, Day Shift

Onsite (Makati Office): 2nd Floor, Vicente Madrigal Building Ayala Avenue, Makati City


  • Customer Support Associate

    1 week ago

    Makati City, National Capital Region, Philippines e-Transfer Advance Processing Full time

    About the RoleThe Customer Support Associate leads Junior Associates, oversees their customer interactions, and evaluates performance based on set KPIs. Interacts directly with end-users to address their needs, respond to inquiries, resolve issues, and ensure a high level of customer satisfaction. Escalates complex concerns when needed.ResponsibilitiesWork...

  • Customer Support Associate

    3 days ago

    Makati City, National Capital Region, Philippines Digital Full time

    We are seeking a dependable and customer-focusedCustomer Service Associate (Social Media Channels)to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...

  • Customer Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱2,800,000 - ₱4,200,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)About the RoleAs a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also...

  • Customer Support Associate

    3 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time

    DAYSHIFT |Fulltime | Makati (Full Onsite)About the RoleAs a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also...

  • Customer Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱80,000 - ₱120,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)Start immediately grow with usWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for phone & email supportComfortable with MS...

  • Customer Support Associate

    5 days ago

    Quezon City, National Capital Region, Philippines Trinity Outsourcing Solutions Full time

    About Trinity Outsourcing SolutionsTrinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive...

  • Customer Care Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines edamama Full time ₱400,000 - ₱700,000 per year

    Company Descriptionedamama is an O2O platform dedicated to simplifying decision-making and fostering joyful experiences in parenting. Our diverse team consists of individuals with expertise in business, e-commerce, content, and technology, unified by a passion for supporting families. edamama strives to provide innovative solutions to help parents navigate...

  • Customer Support Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱20,000 - ₱40,000 per year

    Job DescriptionThe Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service...

  • Helpdesk Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱15,000 - ₱25,000 per year

    Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account.What You Will Do:Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions.Utilize your excellent communication skills to convey solutions clearly and...

  • Customer Support Associate

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time

    Start your career with us as an Associate Customer Service Representative Provide excellent support and grow in a company that values your potential.We accept Fresh graduates and Shifters with no BPO experience.1-Day Hiring. Fast Process.Location: Centris, Quezon CityStart Date: NovemberQualifications:Senior high school, College graduate, or completed at...