IT STAFF/ TECHNICAL SUPPORT AGENT= Call center
5 days ago
We are looking for experienced IT STAFF to join our Technical support team. In this role, you will assist customers via phone call, chat and email .
Key Responsibilities:
- Handle Technical inquiries, subscription and cancellations through chat and email.
- Provide accurate and timely information about network, pricing, and policies.
- Ensure high-quality customer service in all written interactions.
- Record and update customer information and reservation details in internal systems.
- Follow all company guidelines for quality and compliance.
Qualifications:
- High school graduate (K-12 or Old Curriculum).
- Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
- Excellent written English communication skills.
- Strong attention to detail and customer-focused attitude.
- Proficient in computer use and typing.
- Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
- Weekends off (Monday to Friday schedule)
- Paid training and onboarding support
- Competitive salary plus incentives
- Career growth and promotion opportunities
- Friendly and professional working environment
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20, Php23,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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