ITM - Move In Coordinator

ITM - Move In Coordinator

at Evernest

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.

We're on a mission to build something great. Our goal is to manage 25,000 homes by 2030. It's an exciting journey, but we can't do it alone. Evernest is seeking driven individuals who share our vision and are committed to our goals, core values, and building a better future for our clients and the communities we serve.

In Evernest, our core focus is to develop people personally and professionally. If your goal is to work from home, grow, and become the best version of yourself, this is the perfect opportunity for you

We are committed to creating a positive and welcoming environment for our customers. If you are a motivated and skilled communicator who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

POSITION OVERVIEW

Full-Time

The Move-In Coordinator (MC) serves as the primary point of contact for residents after lease execution through their first day of occupancy. This role ensures all pre-move-in requirements—such as payments, utility setup, inspections, and access delivery—are completed accurately and on time. The MC works closely with Leasing Coordinators, Property Managers, and Utility Coordinators to deliver a seamless and positive move-in experience.

Key Responsibilities

• Move-In Task Management

Take ownership of move-in tasks immediately after lease execution.

Follow all steps outlined in the Move-In Process SOP.

Monitor and ensure all subtasks are completed within required timelines.

• New Resident Communication

Make initial introduction via email and phone within 24 hours of task assignment.

Provide clear instructions for move-in requirements and expectations.

Maintain timely, professional, and friendly communication.

• Payment & Utility Coordination

Confirm setup of all required utilities before move-in.

Ensure collection of all move-in charges, including first month's rent and security deposit, according to market-specific requirements.

• Inspection Review & Coordination

Verify move-in inspection reports are complete and uploaded.

Work with Property Managers to resolve any outstanding issues before move-in.

• Final Move-In Execution

Deliver property access codes per market timing guidelines.

Confirm receipt of codes and readiness for move-in with the resident.

• Post-Move-In Follow-Up

Call residents after move-in to confirm satisfaction and address any immediate concerns.

Communicate unresolved issues to the Resident Coordinator.

• Documentation

Maintain accurate and thorough notes in all relevant systems.

Ensure all actions, updates, and communications are logged for visibility.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple move-ins simultaneously in different markets.
• Knowledge of leasing processes and property management systems (preferred).
• Problem-solving mindset with a focus on customer service.

Core Competencies:

• Excellent writing skills.
• Great grammar.
• Great typing skills.
• Strong organizational skills and attention to detail.
• Sense of urgency to deliver results.
• Ability to remain calm and professional under pressure.
• Proficient use of technologies.
• Desire to work as part of a team.

Minimum requirements to join our team:

• Fast Internet: minimum download speed of 40 Mbps.
• Working Computer (Preferably a laptop).
• 2 Monitor Screens.
• Webcam.
• Headset.
• Quiet workspace.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest's company core values:

1. Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

2. Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

3. Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

4. Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

5. Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.