Customer Service Representative

2 hours ago

Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full time ₱300,000 - ₱450,000 per year

Job Summary

This is a fixed-term (12-month) Customer Service Representative role providing chat, email, and voice support for web hosting customers across US/EU hours.

Must have

  • Employment term: Available for a fixed-term 12-month assignment.
  • Experience: Minimum 1 year of hands-on web hosting support experience.
  • Channels: Minimum 1 year experience handling chat, email, and voice customer support.
  • Communication: Excellent written and verbal English skills with professional phone etiquette and clear, concise chat responses.
  • Technical proficiency: Familiar with web hosting fundamentals including DNS, control panels (cPanel, Plesk or equivalent), FTP, basic domain management, and common hosting troubleshooting steps.
  • Tools: Comfortable using ticketing systems, CRM, voice platforms, and live chat software.
  • Customer skills: Strong problem-solving, de-escalation, and customer-first attitude.
  • Availability: Able to work assigned US time zone shifts, including occasional evenings or weekends if required.
  • Connectivity: Reliable high-speed internet and a quiet workspace for voice calls.

Nice to have

  • Platform experience: Prior use of CRM and comparable systems, and other tools.

Education and conduct

  • Education: High school diploma or equivalent required; associate degree or IT-related coursework preferred.
  • Professionalism: Punctuality, strong attendance record, adherence to security and privacy policies, and ability to work in a diverse team.

  • Customer Service Representative

    3 hours ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative plays a vital role in delivering exceptional customer support and ensuring client satisfaction. The position involves responding to customer inquiries through various communication channels such as phone, email, or chat, while providing accurate information and effective solutions. The representative serves as the primary...

  • Customer Service Representative

    3 hours ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱27,000 per year

    We're Hiring Customer Service Representatives – Financial Account (Cebu IT Park)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative – Financial AccountLocation: Cebu IT ParkSalary: Up to ₱27,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Assist customers with...

  • Customer Service Representative

    3 hours ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join our customer service team as a Customer Service Representative and provide exceptional support to our diverse client base. This is a full-time, seasonal work from home opportunity based in Cebu Central Visayas. You will be a key point of contact for our customers, responding to inquiries, troubleshooting issues, and ensuring a positive brand...

  • Customer Service Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

    Position: Customer Service RepresentativeLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time ₱216,000 - ₱300,000 per year

    Eteam Workforce Private Corporation is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Requirements for this role:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 - ₱25,000 per monthCustomer Service Representative (BPO...

  • Customer Service Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time ₱40,000 - ₱80,000 per year

    About the roleJoin the dynamic team at Around the World Manpower Services Inc. as a Customer Service Representative. This full-time position based in Cebu City Cebu will have you playing a key role in delivering exceptional customer service through virtual processes. With a focus on call centre and customer service, this is an exciting opportunity to grow...

  • Customer Service Representative

    3 hours ago

    Cebu City, Central Visayas, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱200,000 - ₱250,000 per year

    About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented Customer Service Representative to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service through non-voice messaging channels, ensuring our customers receive timely and...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱250,000 - ₱400,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come...