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Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented Customer Service Representative to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service through non-voice messaging channels, ensuring our customers receive timely and effective support.

What you'll be doing

  1. Respond to customer inquiries, requests and concerns via email, chat, and other non-voice messaging platforms
  2. Provide accurate and timely information to customers
  3. Escalate complex issues to the appropriate team or manager
  4. Document all customer interactions and maintain detailed records
  5. Identify opportunities to improve customer experience and suggest process improvements
  6. Collaborate with cross-functional teams to resolve customer issues

What we're looking for

  1. Previous experience in a customer service or a similar non-voice role
  2. Strong written communication skills and the ability to convey information clearly and concisely
  3. Excellent problem-solving and critical thinking skills
  4. Ability to multitask and prioritise tasks effectively
  5. Proficient in using customer service software and computer applications
  6. A team player with a positive attitude and a passion for providing outstanding customer service

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to creating a supportive and inclusive work environment. We offer competitive compensation, opportunities for career development, and a range of employee benefits to support your well-being.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, with a strong presence in the Philippines and a global reach. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Join our team and be a part of our ongoing success story.

Apply now to become our next Customer Service Representative