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Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time

About the role

Join the dynamic team at Around the World Manpower Services Inc. as a Customer Service Representative. This full-time position based in Cebu City Cebu will have you playing a key role in delivering exceptional customer service through virtual processes. With a focus on call centre and customer service, this is an exciting opportunity to grow your skills and make a real difference for our clients.

What you'll be doing

  • Respond to incoming customer inquiries and requests via phone, email, and other virtual channels
  • Demonstrate excellent problem-solving skills to efficiently address customer concerns
  • Provide accurate information about products and services to meet customer needs
  • Maintain detailed records of customer interactions and actions taken
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Identify opportunities to enhance processes and improve customer satisfaction

What we're looking for

  • 1-2 years of experience in a customer service or call centre role
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficient in using virtual communication and collaboration tools
  • Demonstrated commitment to delivering high-quality service and exceeding customer expectations
  • Flexibility to work in a virtual environment and adapt to changing customer needs

What we offer

  • Competitive salary and performance-based bonus opportunities
  • Comprehensive benefits package including health insurance and retirement plan
  • Ongoing training and development to enhance your skills
  • Supportive and collaborative work environment
  • Opportunities for career advancement within the growing company

About us

Around the World Manpower Services Inc. is a leading provider of professional staffing solutions. With over 20 years of experience, we partner with businesses across a variety of industries to connect them with talented individuals who can drive their success. Our mission is to empower individuals, strengthen communities, and transform the world of work.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, apply now to become our next Customer Service Representative.