Customer Service Representative

36 minutes ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

Join our customer service team as a Customer Service Representative and provide exceptional support to our diverse client base. This is a full-time, seasonal work from home opportunity based in Cebu Central Visayas. You will be a key point of contact for our customers, responding to inquiries, troubleshooting issues, and ensuring a positive brand experience.

What you'll be doing

  1. Manage inbound customer calls, emails, and chats to resolve a wide range of customer queries and concerns
  2. Effectively communicate with customers to understand their needs and provide tailored solutions
  3. Maintain accurate records and documentation of customer interactions
  4. Collaborate with cross-functional teams to escalate and resolve complex issues
  5. Identify opportunities to improve customer satisfaction and provide feedback to management
  6. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and active listening skills with the ability to empathise and build rapport with customers
  2. Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
  3. Proficient in using computer systems, software, and productivity tools
  4. Adaptable and able to thrive in a fast-paced, dynamic environment
  5. Fluency in written and spoken English

Apply now for this exciting opportunity to become a Customer Service Representative.

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