Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱250,000 - ₱400,000 per year

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Job Summary Purpose:

We are seeking a passionate and knowledgeable Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary contact for our customers, assisting them with inquiries, and concerns and providing exceptional support.

Responsibilities:

  • Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
  • Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.
  • Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.
  • Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
  • Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.

Requirements:

  • Ammendable to work ONSITE
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Proven experience as a Customer Service Representative or similar customer-facing role.
  • Exceptional communication skills, both written and verbal, with a courteous and friendly approach.
  • Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.
  • Able to work in a shifting schedule is a must.

What's in it for you?

  • Great base salary
  • HMO Medical Insurance
  • Dental Coverage
  • Paid Vacation and Sick Leave
  • 13th-Month Pay
  • Career & Leadership Development Training Programs
  • Corporate Employee Discounts on Partnered Stores

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