Customer Service Representative

6 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

Position: Customer Service Representative

Location: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITE

Job Description:

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

Duties / Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Qualifications:

  • _ Undergrad Completed 2 years / 4 semesters in College or College graduate are welcome._
  • Excellent English Communication Skills.
  • With at least 1 year BPO Experience (with Excellent Communication Skills).
  • Willing to work on shifting schedules and holidays
  • Willing to work ASAP
  • Willing to work onsite in Cebu City
  • Can START ASAP

Perks and Benefits:

  • Up to ₱24,000 - ₱26,000 basic pay
  • ₱5,000 non-taxable allowance
  • ₱2,000 monthly attendance bonus
  • Fixed weekends off
  • HMO on Day 1 + 1 free dependent
  • 10% night differential pay

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How long is your BPO experience? ( At least 1 year preferred )
  • What is your Highest Educational Attainment? ( At least 2nd year College without back subjects or College Grad is accepted )
  • Please provide your active email and viber number.
  • Where are you currently residing? ( please provide your complete address )

Experience:

  • BPO: 1 year (Required)

Location:

  • Cebu City (Required)

Work Location: In person

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