Operations Coordinator

6 days ago

Manila, National Capital Region, Philippines Asw Full time

Job Description
The Opportunity

A global travel company is looking for a detail-oriented Operations Coordinator to support its day-to-day business functions across international markets. This full-time role will be based in the Philippines and plays a vital role in ensuring smooth operational execution, accurate documentation, and timely coordination with internal teams and external partners.

The successful candidate will work closely with finance, sales, and supplier teams to manage bookings, monitor service delivery, and maintain operational records. The role requires strong organizational skills, a proactive mindset, and the ability to work across time zones and systems.

This position follows Australian business hours (6:00 AM – 3:00 PM PHT) and will be fully onsite during the first three months. Subject to performance and successful completion of probation, the role will shift to a hybrid setup (3 days onsite, 2 days remote).

Key Responsibilities

  • Coordinate travel bookings and ensure accurate documentation of services and itineraries
  • Liaise with suppliers and internal teams to confirm availability, pricing, and service delivery
  • Monitor booking statuses and follow up on pending confirmations or discrepancies
  • Maintain and update operational records, including supplier contracts and client communications
  • Use Insightly to track tasks, manage timelines, and support cross-functional collaboration
  • Assist in onboarding new suppliers and updating internal systems with relevant data
  • Support finance and sales teams with operational inputs related to invoicing and client queries
  • Identify opportunities to improve workflows and contribute to process enhancements

Skills, Experience & Qualifications

  • Prior experience in operations, administration, or coordination roles (preferably in travel or service industries)
  • Strong communication and stakeholder management skills
  • High attention to detail and ability to manage multiple tasks simultaneously
  • Familiarity with CRM tools like Insightly and finance systems such as Xero (preferred but not essential)
  • Comfortable working with international teams and across different time zones
  • Professional, proactive, and solutions-oriented approach
  • Experience handling supplier relationships and service delivery tracking is a plus

ASW Offers

  • Join a Great Place to Work certified organization with a growing presence across Southeast Asia
  • Be part of a collaborative, inclusive, and globally connected team culture
  • Enjoy competitive compensation and recognition for your contributions
  • Gain international exposure through partnerships with clients and teams in Australia, Malaysia, Vietnam, and the Philippines
  • Access comprehensive medical benefits for you and your dependents
  • Benefit from generous paid leave entitlements and flexible work arrangements
  • Participate in exciting company events, overseas trips, and team-building activities
  • Receive ongoing training and career development tailored to your role and industry

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