Customer Service Representative

6 days ago

Ayala Alabang, National Capital Region, Philippines Cebu New Wave Recruitment Inc. Full time

About the role

Are you passionate about providing exceptional customer service? We are looking for a motivated Customer Service Representative to join our dynamic team at Cebu New Wave Recruitment Inc. in Alabang, Muntinlupa City, Metro Manila. This full-time role offers competitive compensation and an opportunity to grow your career in the call centre and customer service industry.

What you'll be doing

  • Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner
  • Troubleshoot issues and provide effective solutions to meet customer needs
  • Accurately document customer interactions and maintain detailed records
  • Proactively identify opportunities to improve customer satisfaction and recommend process improvements
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Participate in ongoing training and development to enhance your skills

What we're looking for

  • 1-2 years of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns
  • Proficiency in English, both verbal and written
  • Familiarity with customer service software and databases
  • Commitment to providing outstanding customer experiences

What we offer

At Cebu New Wave Recruitment Inc., we are dedicated to creating a supportive and rewarding work environment. Our comprehensive benefits package includes:

  • Competitive salary with the potential to earn up to ₱29,000* plus attractive bonuses
  • Opportunities for career growth and professional development
  • Comprehensive health insurance and wellness programs
  • Flexible work arrangements to help you maintain a healthy work-life balance
  • Team-building activities and social events to foster a positive company culture

About us

Cebu New Wave Recruitment Inc. is a leading provider of call centre and customer service solutions in the Philippines. With a focus on delivering exceptional service, we are committed to empowering our employees and helping them reach their full potential. Join our growing team and be a part of our exciting journey

Apply now to become our next Customer Service Representative and take the first step towards a rewarding career with Cebu New Wave Recruitment Inc.

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