Marketing and Admin Assistant

2 weeks ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

JOB SUMMARY:

The Marketing Assistant helps to ensure that sales & inventory operations run smoothly. They shall also provide marketing and administrative assistance to the team in the fulfillment of the department's sales targets. They oversee and coordinate various transactions between internal stakeholders, external logistics, and customers.

JOB DUTIES AND RESPONSIBILITIES

  • Responsible for queries and concerns with customers via mobile, email, online chat, and other digital systems.
  • Conduct post-purchase customer experience survey calls/messages to gauge customer satisfaction.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Encode, prepare, ship, track and confirm delivery of orders from various online channels.
  • Monitor various reviews/comments and respond accordingly.
  • Coordinate with the appropriate personnel to ensure customer needs are addressed.
  • Flag and notify reporting manager of any potential complaints and trends relevant to the industry.
  • Assists in various digital marketing platform such as but not limited to the available social media applications in terms of its content, messages, marketing directions, among others.
  • Assists in marketing initiatives such product launches, lives, videos, and picture-taking of items for posting.
  • Prepares sales report and other weekly, monthly, quarterly, or annual documentations needed by the immediate head.
  • Oversees inventory and replenishment of products and supplies.

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