Case Manager

4 days ago

Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱1,200,000 - ₱2,400,000 per year

Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events

______________________________________________________________________________

CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for a Case Manager to be part of our team.

  • The Case Manager is responsible for providing comprehensive administrative legal support for various cases until they are transferred to an attorney. The Case Coordinator plays a key role in ensuring positive case outcomes by actively monitoring progress, collaborating with clients, attorneys, and relevant external parties, and facilitating the timely completion of required actions at every stage.

MAIN RESPONSIBILITIES

  • Manage and monitor multiple time-sensitive cases efficiently.
  • Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.
  • Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.
  • Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.
  • Accurately record client data and document all case activities in the designated case management system.
  • Ensure all relevant documents are securely stored in the case management system under the clients profile.
  • Prepare and submit appeals within prescribed deadlines.
  • Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.
  • Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.
  • Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.
  • Respond to client inquiries, including calls, emails, and voicemails, within established response times.
  • Other duties as assigned.

REQUIREMENTS

  • Prevail experience is preferred, but candidates with practical knowledge of similar platforms like Clio, MyCase, or other case management systems are encouraged to apply.
  • Excellent written and verbal communication skills.
  • Willing to work a night shift schedule.
  • Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City

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