Case Manager

4 days ago

Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱900,000 - ₱1,200,000 per year

Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities.
  • Regular engagement activities and events

_________________________________________________________________________

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent We are looking for Case Manager to be part of our US Law Firm Client.

MAIN RESPONSIBILITIES

  • Manage and monitor multiple time-sensitive cases efficiently.

  • Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.

  • Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.

  • Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.

  • Accurately record client data and document all case activities in the designated case management system.

  • Ensure all relevant documents are securely stored in the case management system under the client's profile.

  • Prepare and submit appeals within prescribed deadlines.

  • Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.

  • Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.

  • Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.

  • Respond to client inquiries, including calls, emails, and voicemails, within established response times.

  • Other duties as assigned.

WHAT ARE WE LOOKING FOR?

  • Candidates with at least 2 years and up of BPO experience
  • Must be knowledgeable in SSDI (Social Security Disability Insurance)
  • Comfortable with technology like MS office applications and internet browsing.
  • Must be able to work in our site at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City

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