Document Reviewer and Case Management Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines ALLBANK (A THRIFT BANK), INC. Full time $104,000 - $130,878 per year

Job Summary:

The Document Reviewer and Case Management Officer is responsible in reviewing the OPS documentation and handling cases from complaints and dispute filed.

DUTIES AND RESPONSIBILITIES

1.     Facilitates the review and verification of the documents of Operator Payment System (OPS) accounts submitted by the branch.

2.     Ensures the completeness of OPS documents prior to endorsing for Terminal ID creation.

3.     Coordinates with the Product Champions, the branches, and other concerned units for the compliance of required documents.

4.     Handles the cases from complaints/disputes filed.

5.     Monitors the cases and ensures complaints/disputes were addressed and resolved.

6.     Ensure critical records are scanned/uploaded to the Network Attached Storage Server NASSVR.

7.     Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

8.     Perform other tasks that may be assigned by the Management from time to time.

WORK RELATIONSHIPS

Reports directly to the Branch Operations Support and Control Department Head.

MINIMUM REQUIREMENT

Education      Graduate of any Banking related course.

Experience

  • Three (3) years relevant experience in Branch Operations particularly in handling client's documents
  • Proven experience in handling corporate/business documents
  • Background in customer service preferably in managing customer complaints
  • Good communication and analytical skills
  • Ability to manage multiple cases
Other Skills:
Professional Qualities
  • Results-oriented
  • Analytical
  • Team worker
  • With leadership qualities
  • Good interpersonal skills
Technical Skills
  • Office management
  • Oral & written communication
  • Computer Literate

  • Document Reviewer and Case Management Officer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines AllBank (A Thrift Bank), Inc. (formerly Optimum Development Bank, Inc.) Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Document Reviewer and Case Management Officer is responsible in reviewing the OPS documentation and handling cases from complaints and dispute filed.DUTIES AND RESPONSIBILITIESFacilitates the review and verification of the documents of Operator Payment System (OPS) accounts submitted by the branch.Ensures the completeness of OPS documents...

  • Documentation Review Officer

    3 days ago

    Makati City, National Capital Region, Philippines China Bank PH Full time ₱900,000 - ₱1,200,000 per year

    TheDocumentation Review Officer (DRO)under the Credit Management Group - Documentation Review Department - Corporate is involved in the review of credit and loan-related documents such as corporate and collateral documents of different types of borrowing clients. These clients include individuals, sole proprietorships, partnerships, and corporation, etc. DRO...

  • Case Manager

    3 days ago

    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱900,000 - ₱1,200,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunities.Regular engagement activities and events_________________________________________________________________________Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be...

  • Case Manager

    3 days ago

    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱1,200,000 - ₱2,400,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________CASE MANAGERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and...

  • Medical Legal Case Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Thompson Law Firm Full time ₱1,248,960 - ₱1,542,016 per year

    · • Review, analyze, and summarize client medical records for legal case files· • Coordinate and manage medical referrals to trusted healthcare providers· • Follow up with clients and doctors to ensure timely treatment and documentation· • Identify gaps in treatment or additional care that could improve case value· • Communicate professionally...

  • Documentation Officer

    1 day ago

    Makati City, National Capital Region, Philippines Mizuho Full time ₱900,000 - ₱1,200,000 per year

    The ideal candidate is a team player with at least 2 years of solid experience in documentation review.ResponsibilitiesResponsible for timely and accurate review of agreements to be entered into with client counterparties with focus on compliance/ regulatory, operational, commercial and credit aspects.Main coordinator/liaison officer for matters requiring...

  • RCI: Legal Officer

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines RelianceUnited Full time

    Job Objective / Purpose The Legal Officer is the primary Point of Contact (POC) for legal matters of the company. S/He liaisons with company officers and legal counsel for labor (external law office) and contracts. S/He discusses with employees and external auditors as necessary and ensures compliance to due process with proper documentation. An effective...

  • RCI: Legal Officer

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines RelianceUnited Full time

    Job Objective / PurposeThe Legal Officer is the primary Point of Contact (POC) for legal matters of the company. S/He liaisons with company officers and legal counsel for labor (external law office) and contracts. S/He discusses with employees and external auditors as necessary and ensures compliance to due process with proper documentation. An effective...

  • RCI: Legal Officer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines RelianceUnited Full time ₱900,000 - ₱1,200,000 per year

    Job Objective / Purpose The Legal Officer is the primary Point of Contact (POC) for legal matters of the company. S/He liaisons with company officers and legal counsel for labor (external law office) and contracts. S/He discusses with employees and external auditors as necessary and ensures compliance to due process with proper documentation.An effective...

  • Case Manager Supervisor

    3 days ago

    Quezon City, National Capital Region, Philippines The Firm Exp. Full time $104,000 - $130,878 per year

    About Us:We are a dynamic and growing U.S.-based personal injury law firm dedicated to providing exceptional service and support to our clients. We are seeking a Remote Case Manager Supervisor to oversee our case management team, ensure smooth workflow, and maintain high standards of client service. This position is open to international candidates only and...