Document Reviewer and Case Management Officer

1 day ago

Mandaluyong City, National Capital Region, Philippines ALLBANK (A THRIFT BANK), INC. Full time

Job Summary:

The Document Reviewer and Case Management Officer is responsible in reviewing the OPS documentation and handling cases from complaints and dispute filed.

DUTIES AND RESPONSIBILITIES

1.     Facilitates the review and verification of the documents of Operator Payment System (OPS) accounts submitted by the branch.

2.     Ensures the completeness of OPS documents prior to endorsing for Terminal ID creation.

3.     Coordinates with the Product Champions, the branches, and other concerned units for the compliance of required documents.

4.     Handles the cases from complaints/disputes filed.

5.     Monitors the cases and ensures complaints/disputes were addressed and resolved.

6.     Ensure critical records are scanned/uploaded to the Network Attached Storage Server NASSVR.

7.     Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

8.     Perform other tasks that may be assigned by the Management from time to time.

WORK RELATIONSHIPS

Reports directly to the Branch Operations Support and Control Department Head.

MINIMUM REQUIREMENT

Education      Graduate of any Banking related course.

Experience

  • Three (3) years relevant experience in Branch Operations particularly in handling client's documents
  • Proven experience in handling corporate/business documents
  • Background in customer service preferably in managing customer complaints
  • Good communication and analytical skills
  • Ability to manage multiple cases
Other Skills:
Professional Qualities
  • Results-oriented
  • Analytical
  • Team worker
  • With leadership qualities
  • Good interpersonal skills
Technical Skills
  • Office management
  • Oral & written communication
  • Computer Literate

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