AVP Operations

Business: MIDDLE OFFICE ASSET SERVICES 

Open positions: 1

Role Title: AVP Operations

Global Career Band: GCB5

Location (Country / City ): Philippines/Quezon City

Recruiter Name : Rachel Calderon

Why join us? (Overview of Dept./Function)

Asset Services demands delivery from highly professional leaders with a continuous drive for improvement. The nature of Corporate Action is challenging that enables continuous learning and opportunity to grow expertise in field of Securities Services. With variation of securities in each market and variation of Corporate Events, every individual gain opportunity to deepen their experience in the same industry. The challenge of the business is to work under different parameters including multiple time zones, 24 hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries.

The Opportunity: (Brief Overview of the Role)

• Assistant Vice President (AVP) is responsible for overall Operations of various team, reporting to Vice President (VP) of Asset Services as department.
• The role requires highly effective resource management to ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. Continuous review of Management Information (MI) easily comprehended by Sr. Management to highlight performance (KPI) and risk indicators (KRI).
• This includes driving motivation of staff with widely differing aspirations working in productivity based environment where deadlines are critical.

What you'll do: (List out Key Responsibilities)

• To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term 'compliance' embraces all relevant laws, rules and codes with which the business has to comply within the Philippines and in relation to the countries migrating work to the assigned GCS.
• Provide opportunities for Team Learning and Development
•  Conduct regular meaningful conversations with each report
•  Collaborate with other teams and stakeholders
• Manage client expectations
•  Lead governance meetings
•  Submit reports on time
•  Maintain good relationship with client

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

Experience

• Possess relevant Securities background and knowledge - at least 18 months of Securities experience preferably in the areas of Asset Services or Custody & Clearing.

• At least 5 years' Managerial experience in Operations with track record to oversee various teams, manage Senior Management and various stakeholders from different jurisdiction

• Experience in managing Operations with distinct KPI delivery and requirement driven by nature of market being serviced

• Strong leadership evidence by achievement of objectives, develop individuals into high performing team and delivery of projects, initiatives or Program on wider scale

• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information for decision making

• Preferably with experience leading transformation program, automation (i.e. VBA, Robotics, Python) or process migration

Skills

• Above average communication skills. Can fluently speak or write English. Highly conversational and has ability to present self to wide audience across different countries.

• Operational Excellence. Ability to drive Service delivery through Operational excellence tools

• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data in order to have sensible decision in Operations and drive business strategy.

• Ability to lead various projects or transformation program, with literacy on Agile or Lean Six sigma approach.

• Demonstrates strong ability to recognize and effectively manage risk to mitigate exposure to business.

• Able to work in time sensitive environment and manage priorities effectively.

• Dedicated approach to teamwork and ability to contribute to team effort

• Willing to work on extended APAC business hours.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

* The information contained in this job description is a true and accurate reflection of the job as specified.