AVP Operation Sales and Digital Marketing

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of:

Assistant Vice President, Operations – Sales & Digital Marketing

In this role, We are seeking a dynamic and experienced Assistant Vice President – Operations to lead and manage a high-performing team of 130+ professionals in a BPO environment. The role will focus on delivering exceptional service to a global client in the Sales & Digital Marketing domain, ensuring operational excellence, client satisfaction, and continuous improvement.

Responsibilities

• Oversee day-to-day operations across multiple teams supporting digital marketing services.

• Ensure delivery of KPIs and SLAs with a strong focus on quality, efficiency, and timeliness.

• Drive operational strategies aligned with client goals and organizational objectives.

• Act as a key point of contact for client stakeholders.

• Lead regular business reviews, performance updates, and strategic discussions.

• Proactively identify opportunities for value addition and process optimization.

• Lead, mentor, and develop a team of 150+ associates, team leads, and managers.

• Foster a culture of accountability, collaboration, and continuous learning.

• Manage workforce planning, hiring, training, and performance management.

• Implement best practices and continuous improvement initiatives.

• Leverage automation, analytics, and digital tools to enhance service delivery.

• Collaborate with cross-functional teams to drive innovation.

• Ensure adherence to company policies, client requirements, and regulatory standards.

• Maintain people engagement and healthy work environment.

• Monitor and mitigate operational risks.

Qualifications we seek in you

Minimum Qualifications

• Bachelor's degree (Master's preferred) in Business, Marketing, or related field.

• experience in BPO operations, with at relevant years in a senior leadership role.

• Proven experience in managing large teams and client relationships in the digital marketing domain.

• Strong understanding of digital marketing platforms, campaign management, and analytics.

• Excellent communication, leadership, and stakeholder management skills.

• Leadership skills like Strategic Thinking, People Leadership, Client Centricity etc. are a must

Preferred Qualifications/ Skills

• Experience with tools like Google Ads, Meta Business Suite, programmatic platforms, and CRM systems is a plus.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.