Operations Learning

1 day ago

Manila, National Capital Region, Philippines ECE Consulting Group Full time $40,000 - $80,000 per year

We are seeking a highly motivated and experienced Learning & Development (L&D) Specialist to support our client's dynamic operations. This role is critical to designing, developing, and delivering impactful training programs that equip agents, team leads, QA personnel, and support staff with the skills and knowledge to perform at their best.

The ideal candidate is an L&D professional with strong instructional design skills, a passion for continuous improvement, and the ability to operate independently in a fast-paced, high-volume environment.

Key Responsibilities
  • Conduct training needs assessments to identify performance gaps and skill development opportunities
  • Design and develop effective training materials (including e-learning, guides, playbooks, and workshops)
  • Facilitate engaging and informative training sessions (virtual/live) across all levels of the organization
  • Collaborate with subject matter experts (SMEs), QA teams, and leadership to align training with operational goals
  • Monitor and evaluate training effectiveness using feedback, assessments, and performance data
  • Maintain and manage content in the Learning Management System (LMS)
  • Provide one-on-one and group coaching, refresher training, and continuous learning initiatives
  • Document training processes and update materials in line with business and policy changes
  • Support the creation of a scalable training framework to accommodate 24/7 operational needs
Qualifications
  • Bachelor's degree in Education, Psychology, Organizational Development, HR, or a related field
  • Minimum 3 years of experience in an L&D, corporate training, or instructional design role (BPO/LPO/Customer Support training background preferred)
  • Strong grasp of adult learning theories and instructional design models (e.g., ADDIE, Kirkpatrick)
  • Proficiency with e-learning tools, LMS platforms, and virtual training delivery tools (e.g., Zoom, MS Teams)

    Excellent written and verbal communication skills in English
  • Strong interpersonal skills and the ability to engage and influence across functions
  • Detail-oriented, organized, and capable of managing multiple priorities independently
  • Comfortable working with minimal supervision in a fully remote environment
Nice to Have
  • Certification in Training and Development, Instructional Design, or Coaching
  • Experience supporting high-growth or 24/7 operations
  • Familiarity with tools such as Articulate, Canva, Google Suite, and project management platforms (e.g., Asana, Trello)
Work Schedule
  • Must be willing to work flexible shifts to support 24/7 training coverage across various teams
  • Occasional weekend or holiday training sessions may be required based on operational demand
What We Offer
  • Competitive compensation
  • Remote work flexibility
  • Opportunity to work with a global retail leader
  • Collaborative team culture and space to own your L&D strategy
  • Long-term growth opportunity as the L&D team scales

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