Learning and Development Facilitator

4 days ago


Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders.

As Learning & Developer Facilitator, You Will…

  • Own all end-to-end learning & development services and processes
  • Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
  • Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of training programs
  • Develop new Trainers, Team Leaders, and emerging Leaders
  • Create training modules and process documents related to leadership and development based on key stakeholders' needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
  • Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
  • Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
  • Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
  • Contribute to the review of training content/material design, development, and revisions when necessary
  • Facilitate activities to boost Operations ability in identifying specialist opportunities
  • Maintain up-to-date reporting on training progress, effectiveness, and improvements

As Learning & Development Facilitator, You Have…

  • BS/BA in either Education, English, Communications, Psychology, Philosophy, Political Science or equivalent work experience
  • Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
  • 2+ years previous contact center experience preferred
  • Experience in customer service training
  • Experience in coaching and mentoring
  • Knowledge of existing and emerging training methods and tools
  • Deep passion for collaboration and learning
  • Excellent verbal and written communication skills, including presentation skills
  • Ability to build rapport with clients and interact with team members at various position levels
  • Ability to multitask effectively and work in a fast paced environment
  • Ability to develop employees through positive motivation
  • Ability to adapt to change and innovation


  • Manila, National Capital Region, Philippines Advanced Outsourcing and Business Services Inc. Full time ₱70,000 - ₱120,000 per year

    Role PurposeThe Learning & Development Manager is responsible for designing, implementing, and evaluating learning initiatives that build workforce capability, support business goals, and drive organizational performance.Key ResponsibilitiesLead the development and execution of a strategic L&D roadmap aligned with Company's business objectives, including...


  • Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱1,440,000 per year

    Location: Metro Manila (Hybrid)Salary: PHP 120,000/monthStart Date: ASAPOverview:We are seeking a highly skilled Learning & Development Manager to design, implement, and manage innovative training programs that align with organisational goals. The ideal candidate will have extensive experience in learning and development, strong leadership skills, and...


  • Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time $70,000 per year

    Job Title: Senior Workshop Designer and FacilitatorWork Location: ADB Office MandaluyongShift: Day shift (8am – 5pm)Work Set-up: Hybrid (3x reporting on site per week)Salary range: 70, ,000Headcount: 1About the Role:The Workshop Designer and Facilitator will be responsible for end-to-end design, development and delivery of impactful Digital Capability...


  • Manila, National Capital Region, Philippines Organon Full time ₱60,000 - ₱120,000 per year

    Job DescriptionThe Position The Learning & Development Manager will lead the development of commercial capabilities to support business excellence. The L&D Manager will work in close partnership with the Cluster L&D Lead to support and implement learning and development initiatives across all AP markets. ResponsibilitiesDesign, deliver, and evaluate...


  • Manila, National Capital Region, Philippines OrbitalX Full time ₱1,200,000 - ₱2,400,000 per year

    About UsOrbitalX is a leading demand generation agency working with incredible brands ranging from early stage startups, to large venture backed organisations.Our founding team have over 30 years of B2B marketing and sales experience, who have built offices and businesses in New York, London and Singapore.Now, we are building in Cebu, and Manilla,...


  • Manila, National Capital Region, Philippines Tala Full time ₱250,000 - ₱750,000 per year

    About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC's Disruptor 50 five years in a...


  • Manila, National Capital Region, Philippines Somewhere Full time ₱1,200,000 - ₱2,400,000 per year

    We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.Position :LEARNING & DEVELOPMENT (L&D) ASSOCIATEWork Schedule : Monday-Friday, 9AM-5PM ESTPay Range : to be...


  • Manila, National Capital Region, Philippines Shopee Full time

    About The TeamWe're looking for a passionate and innovative Learning & Development professional to join our fast-paced People Team. This role is all about designing engaging learning experiences, facilitating impactful training sessions, and building strong stakeholder partnerships to uplift performance and drive business outcomes. You won't just be...


  • Manila, National Capital Region, Philippines Wing Assistant Full time ₱50,000 - ₱70,000

    About the Role:We are seeking a Client Relations Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.The ideal candidate has prior experience coaching CSMs or similar client-facing...


  • Manila, National Capital Region, Philippines ROXAS FOOD VENTURES INC Full time ₱360,000 - ₱540,000 per year

    The Learning and Development Officer will lead the design, delivery, and evaluation of training programs across restaurant operations. With a proven track record in staff development, this role ensures consistent service excellence, operational efficiency, and brand alignment through targeted learning initiatives.Job Type: Full-timePay: Php30, Php45,000.00...