Customer Service Representatives

3 days ago

Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱250,000 - ₱500,000 per year
Description

Virtual Staffing Solutions is seeking Home Care Customer Service Representatives to join our growing team.

The Home Care Customer Service Representative will act as the first point of contact for clients, patients, and caregivers who require assistance with personal care and home health services. This role is responsible for delivering exceptional customer support by handling inquiries, resolving concerns, and coordinating service requests. The CSR will ensure a positive client experience while upholding healthcare standards, confidentiality, and compliance with privacy regulations.

Key Responsibilities
  • Handle inbound calls, emails, and chats, providing accurate information on personal care and home health services.
  • Assist clients with scheduling, service requests, and care-related inquiries while ensuring HIPAA compliance.
  • Address concerns and escalations with empathy, professionalism, and efficiency.
  • Coordinate with internal teams (Care Coordinators, Nurses, Scheduling, Billing) to ensure seamless service delivery.
  • Maintain accurate records of client interactions and contribute to improving service quality and customer satisfaction.
Skills, Knowledge & Expertise
  • BPO experience is preferred but not required
  • Background in healthcare administration, customer service, or a related field is a plus.
  • Ability to manage time effectively and stay organized in a fast-paced environment.
  • Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
Job Benefits
  • HMO Day 1 with dependents
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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