Customer Service Representative

Position Title: Customer Service Representative – Operations Coordinator

Company: Uplift Global BPO

Location: On-site Mandaue City

Reports to: Client Manager

Status: Full-Time | To Start Immediately

Overview:

Uplift Global BPO is seeking a Customer Service Representative – Operations Coordinator to support the daily operations of a U.S.-based events company. This position combines excellent customer service skills with strong organizational and coordination abilities, ensuring seamless communication between clients, event staff, and management.

The ideal candidate has at least 3 years of experience supporting U.S. clients, preferably in customer service, operations, or administrative roles, and thrives in a fast-paced, detail-oriented environment. Leadership or supervisory experience is a strong advantage but not required, as this role offers potential growth and promotion to a leadership position as the team expands.

We are looking for someone who is highly dependable, proactive, and ready to start immediately.

Key Responsibilities:

• Client Communication: Serve as the first point of contact for clients, responding to calls and emails promptly and professionally.
• Event Coordination: Enter and update event details in the internal system, confirm arrangements with clients and event staff, and ensure all logistical requirements are met.
• Proposal & Follow-up Management: Send client proposals, track responses, and secure timely confirmations for events.
• Staff Screening & Vetting: Review applications, conduct short interviews, and verify credentials of event staff such as bartenders, servers, and helpers.
• Administrative Support: Provide general assistance to the COO and operations team, including scheduling, documentation, and internal communication.
• Process Monitoring: Track completion of tasks, update reports, and maintain organized records to ensure smooth operations.
• Leadership Support (Preferred): Assist in onboarding new coordinators, share best practices, and help maintain performance and quality standards.

Qualifications:

• Experience: Minimum 3 years of U.S. customer service experience (BPO or direct U.S. company experience required).
• Leadership: Prior leadership experience in customer service or operations is highly preferred.
• Communication: Excellent spoken and written English, with the ability to engage confidently with U.S. clients and staff.
• Technical Skills: Proficient in CRM systems, GSuite, and other online collaboration tools.
• Organization: Strong multitasking, prioritization, and time management abilities with exceptional attention to detail.
• Work Ethic: Dependable, professional, and service-driven, capable of maintaining composure under pressure.
• Availability: Must be ready to start immediately and work U.S. business hours, including occasional weekends during peak seasons.

Why Join Uplift Global BPO:

• Work with a reputable U.S. events client through a trusted BPO partner.
• Gain exposure to event operations, customer relations, and process management in a U.S. business environment.
• Enjoy career stability, growth opportunities, and a clear path to leadership as the team expands.
• Be part of a people-first company culture that values initiative, reliability, and excellence in service.
• Immediate hiring — take your next career step with Uplift today

Send your resume to and tell us why you're the perfect fit for this exciting role

Job Type: Full-time

Pay: Php25, Php27,000.00 per month

Application Question(s):

• What is your salary expectation?
• How many years of experience do you have with customer service representative?
• Are you willing to work onsite in Tipolo, Mandaue, Cebu?
• Are you willing to work on night shift?
• When can you start?

Work Location: In person