
Customer Service Representatives
4 days ago
Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.
Key Responsibilities- Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
- Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
- Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
- Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
- Stay up to date with product knowledge, compliance updates, and campaign changes to ensure accurate information is relayed to patients.
- Meet and exceed daily performance metrics such as call handling time, quality assurance scores, and conversion rates.
- Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors when needed.
- Previous customer service experience (BPO experience is a plus)
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a remote work environment
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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Customer Service Representatives
2 days ago
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Customer Service Representatives
2 days ago
Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱250,000 - ₱500,000 per yearDescriptionVirtual Staffing Solutions is seeking Home Care Customer Service Representatives to join our growing team.The Home Care Customer Service Representative will act as the first point of contact for clients, patients, and caregivers who require assistance with personal care and home health services. This role is responsible for delivering exceptional...
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Customer Care Representatives
1 week ago
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Customer Service Representatives
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Customer Service Representatives
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Customer Service Representative
4 days ago
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