Consumer Support Representative

1 week ago

Makati P, Philippines Ascendion Full time ₱276,000 per year

Key Responsibilities:

  • Customer Interaction: Handle consumer inquiries and requests via email and chat with professionalism and clarity
  • Account Management: Update and manage consumers account details, including personal information, payment information, and any other account-related requests.
  • Documentation: Process and manage various types of documentation such as welcome letters, statements, and cancellation notices.
  • Customer Validation: Verify and validate customer information to ensure accuracy and security
  • Payment Processing: Assist with adjustments to payments, including amount changes, payment start dates, and one-off payments
  • Cancellation and Suspension: Process account cancellations and suspensions as required.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions.
  • Email / Chat Etiquette: Adhere to best practices in email and chat communication, ensuring clear, professional, and courteous interactions.
  • Problem Resolution: Address and resolve customer issues or concerns in a timely and effective manner
  • Adherence: Stick to process and procedures and adherence to SLA

Qualifications:

  • Strong proficiency in English, with excellent written communication skills.
  • Experience in a customer service role, preferably with a focus on email and chat support.
  • Demonstrated ability to follow email and chat etiquette best practices.
  • Proficient in using computer systems and software for customer service tasks.
  • Strong attention to detail and organizational skills.
  • Ability to handle sensitive information with discretion.
  • Problem-solving skills and a customer-focused attitude.

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • CSR: 2 years (Preferred)

Work Location: In person

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