Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines FINARTIS Group SA Representative Office Full time ₱1,200,000 - ₱2,400,000 per year

FINARTIS is a leading Swiss software publisher active in the financial sector. We help organizations across the globe in automating their operations, communications, and risk monitoring.

From medium to large firms, from simple to complex financial products and activities, from data to UI, we use our creativity and passion for technology to design and develop dependable software solutions that simplify our customer's daily work.

Thanks to the rapid growth of our customer base and the ever changing technological and financial landscape, we always have rewarding challenges to tackle.

MAIN JOB PURPOSE

The Support Specialist & Software Integrator (SS&SI) will be responsible for providing exceptional customer support while also assisting with the integration of software solutions across various platforms. You will work closely with internal teams, clients, and third-party vendors to ensure smooth software deployment and ongoing maintenance. This role requires strong communication skills, problem-solving abilities, and a solid understanding of software systems and integrations.

KEY RESPONSIBILITIES
  • Provide Support Service Level and Performance Level Agreements (SLA / PLA) for FINARTIS products
  • Troubleshoot and resolve customer issues related to software functionality, user access, and configuration
  • Document issues, troubleshooting steps, and resolutions in the customer support ticketing system
  • Work with clients to understand their software integration requirements and tailor solutions to meet those needs
  • Install, configure, and integrate software applications with client environments, including third-party platforms
  • Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations
KEY STRENGTHS

Background:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum of 3 to 5 years experience in a support or service management role, preferably within the software or wealth management industry
  • Strong communication skills in English, written and spoken

Attributes:

  • Needs to have excellent service-oriented and client-oriented set of mind and skills
  • Can represent the company product and maintain the right influence to manage client expectations and support client needs
  • Good problem solver, attention to detail, with ability to work under time pressure, being resilient and hard working
  • Financial knowledge on Wealth Management business is a plus
  • Ability to learn quickly

Technical Skills:

  • Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL
  • Experience with continuous integration/continuous deployment (CI/CD) pipelines
  • Familiarity with cloud platforms (e.g., AWS, Azure), Rest APIs and web applications
  • Proficient use of unit level testing tools designed to test basic code assumptionsas well as system-level testing tools
  • Previous experience in formal software development with a thorough understanding of software design, testing and debugging methodologies
  • Proficient in support management software and tools such as JIRA
  • Experience with version control systems, particularly SVN (Subversion)
OTHER INFO
  • Work-from-home setup with one monthly visit to the office
  • Flexible working hours
  • 40 hours per week
  • Multi-cultural and international working structure

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