Human Resources and Administration Manager

Being one of the most innovative outsourcing companies in the Philippines, we place a strong emphasis on our employees, recognizing that their dedication and motivation are key to the company's success.

We maintain a supportive and engaging work environment, offering opportunities for professional growth and development.

We're on the lookout for an inspiring and proactive
Human Resources and Administration Manager
to join our team. In this key role, you'll help shape and nurture a workplace culture rooted in integrity, respect, and ethical values, making a meaningful impact every day.

The successful candidate will be responsible for:

• Strategy & Business Partnering
• Partner with the business to manage all stages of the employment life cycle (including commencement, induction, staff movements, departures, performance management and employee relations)
• Work with the Head of People & Operations to implement HR programs and identify opportunities for improvement, enhancements and alternatives based on specific needs
• Advise the business on the development of HR Department goals, objectives and systems
• Work with HR Team members on projects as directed
• Keep the Executive Team informed of significant problems that may jeopardize the achievement of company goals and those that are not being addressed adequately at the line management level
• Be proactive in controlling costs, being fully aware of forecasted business and targeted profitability

Total Rewards:

• Work closely with the payroll team on HR-related matters
• Monitor all pay practices to ensure legal compliance adherence
• Monitor best practices in compensation and benefits to establish pay practices and pay bands that help to recruit and retain superior staff
• Assist the business with the salary review process
• Assess local benefit needs and trends and recommend changes in benefits offered, especially new benefits aimed at employee satisfaction and retention

Performance Management:

• Administer formal performance management; implement corrective improvement action plans, providing employees with necessary support and guidance
• Facilitate the performance appraisal and corrective performance management process, including performance improvement plans (PIPs)

Employee Experience:

• Lead the health and well-being program
• Facilitate the existing Rewards and Recognition program
• Assist with, and at times, oversee the organization of internal employee and social events
• Assist with the company's community service initiatives/strategy

Organizational Development:

• Regularly review and maintain all HR policies and programs
• Communicate and provide consistent interpretation, application and new developments of HR policies, procedures, processes, documentation, programs, and laws to employees and management
• Formulate, where required, local HR policies associated with employee relations and employee rights
• Ensure good ethical conduct is maintained throughout the company by all employees as defined in the employee handbook

Employee/Labor Relations:

• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
• Resolve employee grievances; counsel employees, supervisors and managers
• Conduct investigations when employee complaints or concerns are brought forth
• Maintain appropriate records, documentation and investigation reports
• Review, guide, and seek Executive Team approval and recommendations for employment terminations
• Maintain minimal company exposure to risk and lawsuits
• Protect the interests of employees and the company by following company policies and governmental laws and regulations
• Ensure adherence to the Labor Code of the Philippines and DOLE regulations
• Understand the process of arbitration with government authorities
• Escalate business risks where appropriate
• Maintain control of all legal documents procedures and documentation
• Ensure that all compliance procedures are up-to-date and effective
• Direct the preparation of information requested or required for compliance with laws; seek approval on all information submitted

Occupational Safety and Health:

• Manage workplace accident reporting, claims and rehabilitation within relevant legislation
• Ensure the appropriate OS&H training is completed in line with legal compliance
• Understand and ensure appropriate adherence to the Labor Code of the Philippines, all domestic laws and internationally recognized standards on occupational safety and health
• Be fully conversant with departmental emergency, fire and evacuation procedures and ensure relevant training is provided to all employees and contractors
• Report and manage any health or safety hazards, incidents and injuries. Hazards may include unsafe working conditions, equipment faults or damage, and maintenance needs that may affect the safety or any person/s within the business. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form
• Work with the business to develop and maintain effective Workplace Safety and Health initiatives and processes

HR Analytics/Reporting:

• Compile statistical HR data and prepare periodic reports for management, as necessary or as requested
• Conduct annual HR audits as requested by the Executive Team
• Analyze turnover and give recommendations to reduce where possible

Administration:

• Ensure admin and facilities compliance by adhering to national legislation
• Oversee budgets for office supplies, such as, but not limited to, stationery, cleaning supplies, pantry supplies and general petty cash
• Liaising with third-party suppliers and contractors for office maintenance
• Liaising with the building administration

Leadership:

• Support managers on all people-related matters
• Manage and develop those in the HR and Admin team

What we are looking for:

• Bachelor's degree
• HR professional certification would be ideal
• Knowledge of the BPO industry is desirable
• At least 7 years of HR work experience with a progressive career trajectory
• Experience with DOLE compliance work
• Flexibility
• Reporting experience
• Team leadership skills
• Analytical thinking skills
• Problem-solving skills
• Strong computer skills and competency in HRIS