Customer Success Lead

5 days ago

Manila, National Capital Region, Philippines First Point Group Full time ₱2,000,000 - ₱2,500,000 per year

About Our Client :

  • A global AI scale-up specialized in AI Voice Automation

Role Summary:

  • Lead the Philippines Customer Success team to ensure key clients achieve exceptional outcomes.
  • Drive project execution, data-driven insights, and team performance while building strong client relationships.

Key Responsibilities:

  • Project Leadership:
    Own end-to-end key account projects (workbooks, presentations, use cases).
  • Client Success:
    Deliver analytics, troubleshoot technical issues, and track success metrics.
  • Team Management:
    Guide the team members to achieve revenue targets in a fast-paced environment.
  • Quality Assurance:
    Ensure timely, high-quality deliverables under tight deadlines.

Requirements:

  • Experience:
    at least 3 years team leading experience.
  • Account Skills:
    Proven success with key IT/AI/SaaS client projects.
  • Analytical Agility:
    Strong data analysis and independent problem-solving skills.
  • Communication:
    Professional English fluency;
    Chinese proficiency required
    .
  • Work Ethic:
    Detail-oriented, hands-on, and thrives under pressure.
  • Industry Background:
    AI/SaaS experience preferred.

  • Customer Success Area Lead

    17 hours ago

    Manila, National Capital Region, Philippines Salesforce Full time ₱1,500,000 - ₱2,500,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Abby Care Full time ₱1,200,000 - ₱2,400,000 per year

    We're Making Family Care PossibleAt Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already...

  • Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $70,000 - $120,000 per year

    Job Title:Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveCustomer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction,...

  • Customer Success, Senior Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...

  • Appointment Setter

    2 weeks ago

    Manila, National Capital Region, Philippines Success Tutoring Full time A$48,000 - A$60,000 per year

    ABOUT SUCCESS TUTORING Born in Sydney, Australia, Success Tutoring is one of the world's fastest-growing education franchise networks, offering personalised tutoring programs in English and Math for students aged 5–17. We provide flexible learning solutions that empower students to reach their full potential — all with no lock-in contracts. With over...

  • Director, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Systems Full time ₱2,500,000 - ₱6,000,000 per year

    So, what's the role all about?The Director of Customer Success is accountable for overseeing the team which is responsible for delivering world class business & technical account management to NICE's clients. Specifically, this position is responsible for building, mentoring, developing, and leading a hybrid team of Professional Services Managers and...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Lyfe LLC Full time $70,000 - $120,000 per year

    Job Title: Customer Success ManagerLocation: Remote Experience: 5+ Years in Customer Success / Support Leadership About LYFEAt LYFE, we're building a fast-scaling hardware and ecommerce brand redefining the future of architectural hardware. Our customer base is growing across India and the US — and so are their expectations. We're looking for someone who...

  • Director, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Actimize Full time ₱1,500,000 - ₱3,000,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Director of Customer Success is...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Volopay Full time ₱1,200,000 - ₱3,600,000 per year

    About UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines SiteMinder Full time ₱1,200,000 - ₱2,400,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...