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Customer Service Representative

31 minutes ago

San Fernando, Central Luzon, Philippines Private Advertiser Full time

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic tea. In this full-time position, you will be providing exceptional customer service and support to our valued clients, This role offers the opportunity for career growth, with a comprehensive paid training program to help you succeed.

What you'll be doing

  1. Responding to customer inquiries and requests via email, chat, and other non-voice channels
  2. Resolving customer issues and concerns in a prompt and efficient manner
  3. Providing accurate and detailed information to customers
  4. Maintaining accurate records and documentation of customer interactions
  5. Identifying opportunities to enhance customer satisfaction and recommending process improvements
  6. Actively participating in team meetings and training sessions to continuously improve your skills

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  2. Excellent problem-solving and critical thinking abilities to effectively address customer needs
  3. Keen attention to detail and the ability to multitask in a fast-paced environment
  4. Proficiency in using various software applications and customer service tools
  5. A collaborative and team-oriented mindset, with a willingness to learn and grow
  6. Relevant experience in a customer service or call centre role is preferred, but not essential

What we offer

  1. Comprehensive HMO coverage from day one
  2. Opportunities for professional development and career advancement
  3. Collaborative and inclusive team environment
  4. Flexible work arrangements to support work-life balance
  5. Employee wellness initiatives and team-building activities