Assistant Service Manager
3 hours ago
Job Summary:
The Assistant Service Manager supports the Service Manager in overseeing the daily operations of the service department. This role ensures efficient workflow, high-quality vehicle repairs, and excellent customer service while assisting in managing technicians, service advisors, and workshop staff. The ideal candidate has a strong background in service operations, leadership, and customer satisfaction.
Key Responsibilities:
Service Operations & Workflow
- Assist in managing and coordinating repair, maintenance, and diagnostic services.
- Ensure efficient scheduling of repairs to minimize downtime and maximize productivity.
- Monitor job completion times, quality of work, and adherence to service standards.
Customer Service & Satisfaction
- Support service advisors in handling customer inquiries, concerns, and complaints.
- Ensure accurate estimates, timelines, and repair recommendations are provided.
- Help implement customer retention strategies and service improvement initiatives.
Team Leadership & Staff Development
- Assist in supervising technicians, service advisors, and workshop personnel.
- Help train staff on technical skills, safety protocols, and customer service best practices.
- Motivate and support the team to meet performance targets and improve efficiency.
Inventory & Cost Control
- Monitor parts inventory and ensure timely ordering of required components.
- Assist in managing service department budgets, labor costs, and profitability.
- Identify areas to optimize resources and improve cost efficiency.
Compliance & Safety
- Ensure that all service activities comply with local regulations, safety standards, and company policies.
- Maintain accurate records for repairs, inspections, warranty claims, and customer feedback.
- Enforce workplace safety measures to prevent accidents and ensure a secure environment.
Qualifications & Skills:
Education: Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (preferred but not required).
Experience: 2-4 years of experience in automotive service operations, workshop management, or a related role.
Skills:
- Strong knowledge of vehicle maintenance, repair processes, and diagnostics.
- Ability to coordinate service operations efficiently and manage multiple tasks.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent customer service and communication abilities.
- Experience with service management software and inventory control systems.
- Proficient in using MS or Google Application
- Can start ASAP
- Willing to do branch visitations
Job Types: Full-time, Permanent
Pay: Php20, Php25,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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