Customer Service Representative

2 weeks ago

San Fernando, Central Luzon, Philippines Private Advertiser Full time

About the role

Join our dynamic team as a Customer Service Representative and contribute to delivering exceptional support to our valued customers. We offering paid training to ensure your success in this rewarding role. As a customer service professional, you will be the friendly face of our company, providing seamless assistance through various communication channels, including chat support.

What you'll be doing

  1. Respond promptly and professionally to customer inquiries and concerns via chat
  2. Troubleshoot and provide effective solutions to address customer needs
  3. Maintain accurate records and documentation of customer interactions
  4. Actively listen and empathise with customers to deliver a positive experience
  5. Collaborate with cross-functional teams to ensure timely resolution of issues
  6. Continuously improve customer service skills and product knowledge through training

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to engage customers effectively
  2. Excellent problem-solving and critical thinking abilities to handle a variety of customer queries
  3. Proficiency in the English language, both written and verbal
  4. A positive, friendly, and patient demeanour to provide exceptional customer service
  5. Prior experience in a customer service or call centre environment is highly preferred
  6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

We are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your work-life balance. Join our team and be part of a company that values its employees and prioritises their well-being.

Apply now and become a valued member of our team

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