Technical Support Representative

3 days ago


San Fernando, Central Luzon, Philippines Primus@Knowledge Specialists, Inc. Full time

Job Description:

The Technical Support Representative for Secure Power provides first-level technical assistance to customers and partners regarding power protection products (UPS systems, power distribution units, etc.). This role ensures customer satisfaction by delivering accurate solutions for pre-sales and post-sales inquiries, troubleshooting, and technical complaints.

  • Respond to customer inquiries via phone, email, and chat regarding Secure Power products.
  • Provide technical guidance on product selection, installation, configuration, and troubleshooting.

Qualifications:

-Graduate of Bachelor's degree (4 year course).

-Preferred (but not required) qualifications: graduates of Electronics and Communication Engineering or Computer Engineering.

-Working Set-Up: first 3 months will be full time onsite and succeeding months will be hybrid.

-Onsite days are either Mon-Tue or Mon-Wed every other month based on schedule.

-Willing to start ASAP.

Job Types: Full-time, Fresh graduate

Pay: Php28, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: In person



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