Broker Support Officer

3 days ago

Pasig, National Capital Region, Philippines ESC Corporation Full time ₱40,000 - ₱80,000 per year
Broker Support Officer
Australian Mortgage Broking Firm
Summary:
This role involves proactively supporting our client's Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience.

Success in this position requires good attention to detail, confident communication skills, and a strong customer service mindset.

Responsibilities:

Application Support:

• Complete data entry of applications and customer information.

• Check mortgage applications and paperwork for accuracy and completeness.

• Assist with verifying details such as income, employment history, identification, and supporting documents.

• Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders.

• Organise property valuations using the CoreLogic platform.

Communication:

• Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies.

• Provide clear and timely updates on application status and credit assessment to all relevant parties.

Documentation Management:

• Organize and manage all required documents for mortgage applications.

Customer Sales and Service:

• Handle phone calls and emails with utmost professionalism and efficiency.

• Build trust and customer satisfaction by providing a first-class service experience.

• Support customers through the application process and document requirements.

• Ensure Lender pricing requests are handled efficiently.

• Respond promptly to enquiries from both internal and external stakeholders.

• Proactively support internal mortgage brokers and other team members.

Qualifications and Experience:

• A minimum of 12 months experience in the Australian mortgage industry,
preferably in a broker support role.

• Confident spoken and written English.

• Accurate typing/data entry/keyboard skills.

• Good MS Office skills, especially Outlook and Excel.

• Positive mindset and "can-do" approach.

Preferred:

• Experience in Australian banking/financial services.

• Experience using CRM platforms, especially Infynity.

• Knowledge of property platforms, especially CoreLogic.

• An understanding of pricing requests and mortgage lender policies.

We're offering:

• Competitive salary (based on skills and experience).

• Attractive allowances and benefits.

• Bonus structure tied to loan settlements.

• A supportive and friendly work environment.

• Australian schedule (morning/day shift).

• Full time onsite role based in Robinsons Equitable Tower, Ortigas Center.

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