AU Loan Processor Officer

1 day ago

Pasig, National Capital Region, Philippines Zigzag Offshoring Full time ₱900,000 - ₱1,200,000 per year

Zigzag is looking for an AU Loan Processor Officer to join our team

*You must be willing to report on a hybrid setup. Once to twice a month onsite then transition to 2x a week onsite in the future

*Working schedule is Monday to Friday 6:30am to 3:30pm Manila Time and office is located in Ortigas, Pasig City

The Role

We are looking for a first-class Settlements & Servicing Officer to join our team. This role would be suited to someone who is passionate about joining a high-growth start-up in the fintech space, and who thrives in a fast-paced environment.

In particular, you will:

  • Work closely with our Credit, Sales and Operations team as well as brokers and clients directly, to provide support throughout the settlement and repayment of loans
  • Ensure all supporting documentation has been collected and meets the requirements specified by the Credit Policy
  • Accurately prepare loan documents instructions to be issued to panel lawyers for funding and loan discharges
  • Ensure internal systems and tools are kept up to date with progress throughout the settlements pipeline
  • Check and record the sale status of security properties
  • Liaise with Credit and Sales teams to ensure loans are moved through the pipeline within SLA
  • Support with portfolio monitoring for customer milestones, conducting thorough portfolio reviews to ensure continual progress and timely discharges throughout the journey.
  • Manage servicing tasks related to the lending process, including but not limited to
  • supporting with the collections process, arrears management and statement preparation
  • Manage security packet record keeping for all electronic packets

The role requires:

  • A good understanding of the mortgage loan process from application to repayment
  • Excellent attention to detail
  • Strong communication skills both written and verbal
  • Adherence to relevant compliance and regulatory requirements
  • Someone who thrives working in a fast-paced, agile environment

Ideally you will have:

  • At least 12 month's experience in a loan admin or settlements role
  • Experience and an understanding of loan servicing and collections is fundamental.
  • Some lived experience in this space, and a good understanding of the AU mortgage loan process from application to settlement
  • Excellent written and verbal communication
  • Tenacious attention to detail and excellent organisational skills
  • A track record of getting it done. You favour delivery over talk
  • Passion to learn and develop, the drive to get stuck in and own your area of the business
  • Strong organisational skills - you will be managing multiple files, requests and identifying process improvements
  • A friendly, energetic, authentic and helpful approach to your work

Your commitment to excellence, organisation and teamwork, along with your willingness to create and take on opportunities will secure your future with this dynamic and growing team. If you feel you have the skills and experience needed to match this role, we would love to hear from you.

Job Type: Full-time

Application Question(s):

  • How long is your experience in loan processing or settlements?
  • This is a hybrid that requires twice a month onsite in Ortigas, then shift to twice a week. Would this work for you?
  • How much is your expected package?
  • How soon can you start?

Work Location: In person

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