Claims Associate

2 weeks ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full time ₱25,000 - ₱50,000 per year

Job Summary:

The
Claims Associate
is responsible for handling and resolving shipment-related claims, including lost, damaged, delayed, or incomplete parcels. The role ensures that all claims are investigated thoroughly, documented accurately, and resolved within the company's service standards. The position requires strong analytical skills, attention to detail, and effective coordination with various logistics teams.

Key Responsibilities:

  • Process and evaluate 
    claims for lost, damaged, or incomplete shipments
     within specified timelines.
  • Conduct 
    investigations
     by coordinating with hubs, warehouses, riders, and other logistics teams.
  • Gather and verify all necessary 
    supporting documents
    , such as PODs, images, reports, and waybill details.
  • Prepare and maintain 
    claim reports
    , investigation summaries, and documentation for audit purposes.
  • Communicate claim findings and updates to internal teams, clients, and customers when necessary.
  • Recommend appropriate 
    resolutions or reimbursements
     based on company policies and investigation results.
  • Monitor 
    pending and unresolved claims
     and ensure timely follow-ups.
  • Identify recurring issues (e.g., packaging problems, routing errors) and escalate them to the concerned department.
  • Assist in improving claims processes to increase 
    accuracy, speed, and customer satisfaction
    .
  • Ensure compliance with company SOPs, data privacy, and logistics standards.


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