Claims Associate
2 weeks ago
Job Summary:
The
Claims Associate
is responsible for handling and resolving shipment-related claims, including lost, damaged, delayed, or incomplete parcels. The role ensures that all claims are investigated thoroughly, documented accurately, and resolved within the company's service standards. The position requires strong analytical skills, attention to detail, and effective coordination with various logistics teams.
Key Responsibilities:
- Process and evaluate
claims for lost, damaged, or incomplete shipments
within specified timelines. - Conduct
investigations
by coordinating with hubs, warehouses, riders, and other logistics teams. - Gather and verify all necessary
supporting documents
, such as PODs, images, reports, and waybill details. - Prepare and maintain
claim reports
, investigation summaries, and documentation for audit purposes. - Communicate claim findings and updates to internal teams, clients, and customers when necessary.
- Recommend appropriate
resolutions or reimbursements
based on company policies and investigation results. - Monitor
pending and unresolved claims
and ensure timely follow-ups. - Identify recurring issues (e.g., packaging problems, routing errors) and escalate them to the concerned department.
- Assist in improving claims processes to increase
accuracy, speed, and customer satisfaction
. - Ensure compliance with company SOPs, data privacy, and logistics standards.
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