Customer Care Associate – US Healthcare Billing

5 days ago

Pasig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱330,000 per year

Kickstart Your BPO Career as a Customer Service Representative

Join one of the leading BPO companies in the Philippines and become part of a dynamic, people-focused team. We're looking for passionate individuals with excellent communication skills who are ready to deliver outstanding customer experiences. If you're eager to grow your career in a fast-paced and rewarding environment—this opportunity is for you

LOCATION: Ortigas, Pasig (ONSITE)

POSITION: CSR US BILLING - Medical Representative

WORK SET-UP: Return To Office / Onsite

SCHEDULE: Shifting Schedule 24/7 Operation / Night shift

START DATE: Urgent / ASAP

(KEY RESPONSIBILITIES)

The role involves assisting providers and patients with billing inquiries, clarifying claim statuses, and ensuring accurate and timely resolution of billing issues.

(PERKS & BENEFITS)

  • Earn up to PHP 33,000 (Depending with the experience / qualifications)
  • Enjoy PHP 20,000 Sign-on Bonus
  • Predominantly weekends off
  • HMO Day1
  • Paid Training
  • Career Growth
  • Other details will be discussed upon interview

(QUALIFICATIONS)

  • At least HS Graduate
  • Must have at least 1 year of experience in CSR Inbound - US Billing
  • Good communication skills
  • Knowledge in interpreting Explanation of Benefits (EOB) is required.
  • Familiarity with medical claim forms such as CMS-1500 and UB-04 is essential.

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • For how long is your BPO Billing / Claims experience?
  • For how long is your BPO Healthcare experience?
  • What account or LOB are you handling right now in the BPO?
  • Can you explain what an Explanation of Benefits (EOB) is and how you usually interpret or use it in your previous work?
  • Have you worked with medical claim forms such as CMS-1500 and UB-04? Can you describe what information these forms contain and your experience handling them?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

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