Email Tech Support Representative
2 days ago
As a Email Technical Support Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top-notch support for their web hosting needs.
What you'll bring to the table:
- Answer and resolve customer issues, providing exceptional service and upselling opportunities via phone to a growing customer base
- Identify and understand various customer needs and scenarios, offering tailored solutions
- Provide customers with resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
- Stay updated on client and industry processes, technology applications, utilities, and products
- Utilize various client-based tools and applications for effective customer management and service
- Transfer customers to appropriate departments when necessary
- Conduct data entry, documentation, and case management efficiently
- Collaborate and partner with team members in a team-based environment
- Consistently achieve and maintain required metrics and goals
You're the perfect fit if you have:
- At least 1 year of BPO experience, or 6 months from a web hosting company
- Minimum 6 months experience in sales (any industry) and tech
- Bachelor's Degree or College Undergrad preferred; Associate degree with 2 years of BPO experience; High School Grad with 2 years of BPO experience
- Competency with common email applications, especially Outlook
- Basic knowledge of DNS, name servers, IP addresses, and email protocols (SMTP, POP/IMAP)
- Experience with email security products and troubleshooting
- Excellent computer skills, especially using CRM systems
- Excellent written and verbal communication skills
The good stuff coming your way:
At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
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