Email Tech Support Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱300,000 - ₱450,000 per year

As a Email Technical Support Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top-notch support for their web hosting needs.

What you'll bring to the table:

  • Answer and resolve customer issues, providing exceptional service and upselling opportunities via phone to a growing customer base
  • Identify and understand various customer needs and scenarios, offering tailored solutions
  • Provide customers with resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products
  • Utilize various client-based tools and applications for effective customer management and service
  • Transfer customers to appropriate departments when necessary
  • Conduct data entry, documentation, and case management efficiently
  • Collaborate and partner with team members in a team-based environment
  • Consistently achieve and maintain required metrics and goals

You're the perfect fit if you have:

  • At least 1 year of BPO experience, or 6 months from a web hosting company
  • Minimum 6 months experience in sales (any industry) and tech
  • Bachelor's Degree or College Undergrad preferred; Associate degree with 2 years of BPO experience; High School Grad with 2 years of BPO experience
  • Competency with common email applications, especially Outlook
  • Basic knowledge of DNS, name servers, IP addresses, and email protocols (SMTP, POP/IMAP)
  • Experience with email security products and troubleshooting
  • Excellent computer skills, especially using CRM systems
  • Excellent written and verbal communication skills

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

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