Email/Chat Support Agent

3 hours ago

Mandaluyong City, National Capital Region, Philippines CEF Solutions Full time ₱10,000 - ₱15,000 per year


About Us: 

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

The Email/Chat Agent is responsible for providing customer support and resolving issues through chat and email channels. This role involves handling customer inquiries, troubleshooting problems, and delivering excellent service to ensure customer satisfaction.

ROLES AND RESPONSIBILITIES:

  • Respond promptly to customer inquiries via chat and email.
  • Provide accurate, valid, and complete information to customers.
  • Resolve customer issues and complaints efficiently and professionally.
  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve customer issues by providing appropriate solutions.
  • Escalate unresolved issues to higher-level support when necessary.
  • Maintain clear, concise, and courteous communication with customers.
  • Document all interactions and maintain accurate records of customer issues and resolutions.
  • Provide timely and effective follow-ups to ensure customer satisfaction.
  • Stay updated on product knowledge, company policies, and procedures.
  • Utilize available resources and tools to provide accurate information to customers.
  • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
  • Continuously strive to improve efficiency and effectiveness in handling customer inquiries.
  • Work collaboratively with team members and other departments to resolve customer issues.

QUALIFICATIONS:

  • At least one year of experience with Email/Chat support is required.
  • Experience in handling Inbound/Outbound calls (preferred).
  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in customer service, preferably in a BPO or call center environment.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Ability to multitask and manage time effectively.
  • Good interpersonal skills and a customer-focused attitude.
  • Proficiency in using chat and email platforms, as well as CRM software.
  • Strong problem-solving skills and attention to detail.

OTHER QUALIFICATIONS:

  • Must be able to work from home with a secure, distraction-free environment
  • Amenable to report on-site if needed (Mandaluyong City).
  • Requires fast internet speed at home
  • Typing speed of at least 35wpm with 90% Accuracy
  • Open to working on a shifting schedule, including holidays and weekends.
  • Able to start immediately

ADDITIONAL DETAILS:

  • This is a project-based role under a 4-month contract. The contract may be extended or converted to a permanent position depending on business needs and performance.

  • Pioneer-Chat/Email Support

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines TalentSync Training and Development Full time ₱250,000 - ₱500,000 per year

    Become a Pioneer-Chat/Email Support (NON-VOICE), a leading provider of training and development services in Mandaluyong City Metro Manila. In this full-time role, you will be responsible for delivering exceptional customer service through chat and email interactions, ensuring our clients receive the support they need to succeed.What you'll be doingProvide...

  • Pioneer-Chat/Email Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    As a Pioneer-Chat/Email Support, you will be the first point of contact for customers, providing exceptional customer service via chat and email. This is a full-time role based in Mandaluyong City, Metro Manila, where you will play a crucial part in delivering the company's mission of providing top-tier customer support.What you'll be doingResponding...

  • Email and Chat Support

    4 hours ago

    Makati City, National Capital Region, Philippines Collabera Digital Full time ₱150,000 - ₱250,000 per year

    Ascendion Philippines ishiringforEmail and Chat Support (Non-Voice)rolePosition:Email and Chat Support (Non-Voice)Set up: On-Site (Monday-Friday Only)Work Location: Makati, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPProficiency in Customer...

  • Email Support

    3 hours ago

    Makati City, National Capital Region, Philippines iCrescendo INC. Full time ₱120,000 - ₱240,000 per year

    OCTOBER RAMP HIRING | CALL CENTER (EMAIL SUPPORT / VOICE) - CSRJoin to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Email/Voice. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Makati—ideal for...

  • Chat Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Group Solutions Full time ₱250,000 - ₱500,000 per year

    Job description:We are seeking detail-oriented and customer-focused individuals to join our team as Chat/Customer Support Agents with the possibility of absorption into a regular position depending on performance and business needs.This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through...

  • Email/Chat Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines UnifyCX Full time ₱150,000 - ₱250,000 per year

    UnifyCX is looking for extraordinary Email/Chat Support Representativesto join our motivated and ambitious team.What Will You Do?We are looking for a proactive and results-oriented Email Support Representative to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their...

  • Operations Manager – Chat Support

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:TheOperations Manager for Chat Support (Telecom Sales Account)is responsible for leading the end-to-end operations of a sales-driven chat support team. This role focuses on achieving sales conversion targets, maintaining superior customer experience, and ensuring efficient delivery of chat-based services for a leading telecommunications client....

  • Seasonal Non-voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱200,000 - ₱250,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • Chat Support Rep

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱312,000 - ₱336,000 per year

    Deliver Conversations That Define the Future of ConnectivityJoin a leading telecommunications provider celebrated for customer innovation and operational excellence. With a fast-growing presence across Australia and beyond, they continue to break barriers in internet, mobile, and cloud services. Here, your expertise will shape how customers experience...

  • No Calls Pure Nonvoice/Chat

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Sapient Services Hub Full time ₱336,000 per year

    Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro ManilaIf you're a High School Graduate (old curriculum) and excited to work onsite, this opportunity is for youYour Key ResponsibilitiesEngage with customers on social media platforms, responding to inquiries and resolving...