Urgent Hiring: Network Services Associates – Telco Account

3 days ago


Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time

About the role

We are seeking skilled Network Services Associates to join our team at Work Avenue and Business Solutions Incorporated' in Cagayan de Oro Misamis Oriental. As a full-time Network Services Associate, you will play a crucial role in providing exceptional customer service to our Telco clients, ensuring their satisfaction and loyalty.

What you'll be doing

  • Handling inbound customer calls and inquiries related to network services
  • Troubleshooting and resolving technical issues experienced by customers
  • Providing accurate and timely information to customers about our products and services
  • Documenting customer interactions and maintaining detailed records
  • Escalating complex issues to the appropriate teams for resolution
  • Contributing to the continuous improvement of our customer service processes

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably within the telecommunications industry
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Excellent problem-solving and critical thinking skills to diagnose and resolve technical issues
  • Familiarity with telecommunications products and services, including networks, connectivity, and related technologies
  • Proficiency in using computer systems and customer relationship management (CRM) tools
  • A customer-centric mindset and a genuine passion for providing outstanding service

What we offer

We offer a range of benefits, including:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance coverage
  • Opportunities for career growth and professional development
  • Work-life balance initiatives, such as flexible work arrangements
  • Team-building activities and social events to foster a sense of community

Compensation & Incentives

₱15,000 Sign-On Bonus (SOB)

Updated placement fee: ₱17,000 for hires until end of year (EOY)

Relocation package available for candidates outside CDO

How to Apply

Send your updated resume to

Subject line: Network Services Associate – CDO



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