Service Desk Analyst

3 days ago


Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱192,000 per year
  • Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
  • Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team. Monitor and update the status accordingly as deemed necessary.

Years of Related Experience:

At least 1 year of working experience as Service desk Support/Staff, First or Second level Technical Support Engineer

Competencies (Knowledge, Skill, Ability)

  • Must have both good communication and technical skills.
  • Customer- oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
  • Able to handle and pacify customers irate customers.
  • Fast learner and can easily adapt and build rapport to customers/users.
  • Good customer service skills.

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance

Work Location: In person



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