
Service Desk Analyst
1 day ago
- Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
- Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team. Monitor and update the status accordingly as deemed necessary.
Years of Related Experience:
At least 1 year of working experience as Service desk Support/Staff, First or Second level Technical Support Engineer
Competencies (Knowledge, Skill, Ability)
- Must have both good communication and technical skills.
- Customer- oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
- Able to handle and pacify customers irate customers.
- Fast learner and can easily adapt and build rapport to customers/users.
- Good customer service skills.
Job Type: Full-time
Pay: Php16, Php17,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
Work Location: In person
-
IT Service Desk Analyst
1 day ago
Makati City, National Capital Region, Philippines Divergence Hr Consulting Group Inc Full time $4,000 - $6,000 per yearAbout the job IT Service Desk Analyst Job Summary: An IT Service Desk Analyst serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network...
-
IT Service Desk Analyst
1 day ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱384,000 per yearURGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :) 2-3 interviews :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 30,000 to 38,000 basic plus 2,400 Allowance (conditions apply)-20% Night differential-HMO...
-
L1 Service Desk Analyst
1 day ago
Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per yearRole : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...
-
IT Support – Service Desk Analyst
1 day ago
Makati City, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per yearWe are looking for a proactive and technically skilled Service Desk Analyst to join our IT support team. You will be the first point of contact for end-users seeking technical assistance, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.This role requires strong communication skills, a customer-focused...
-
IT Service Desk
3 weeks ago
Quezon City, National Capital Region, Philippines Strategic Networks, Inc. Full timeIT Service Desk (Taguig, Makati, Quezon City)IT Service Desk (Taguig, Makati, Quezon City)BackIT Service Desk (Taguig, Makati, Quezon City)Highlighted">Skills: Ticketing, Remote, Communication Skills, Technical SkillsQuezon City - National Capital Region (NCR)Posted on May 23, 2024Job DescriptionJob Description:- Act as a first point of contact (inbound and...
-
IT Service Desk
1 day ago
Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱38,000 - ₱42,000 per yearIT Service Desk Hiring | Urgent Hiring | Virtual InterviewService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service...
-
IT Service Desk Analyst
1 day ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱33,000 per yearBe responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...
-
IT Service Desk
1 day ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱40,000 per yearKINDLY READ THE FOLLOWING DETAILS BEFORE SENDING YOUR APPLICATIONTO QUALIFIED, MUST HAVE THE FF:- Not less than 1 year Service Desk International Experience- Must have BPO Experience- Previous salary is not more than the maximum offer- Expected salary must be aligned with the offer range- Must be residing/ accessible to Quezon City ( Max of 60-90 mins travel...
-
IT Service Desk Analyst
1 day ago
Mandaluyong City, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time $40,000 - $60,000 per yearEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Tier I Analyst, IT Service Desk, you will be the first level point of contact for any IT-related incidents or requests. By working in an ITIL-aligned...
-
Service Desk Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines Unisys Full timeService Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...