IT Support – Service Desk Analyst

3 days ago


Makati City, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

We are looking for a proactive and technically skilled Service Desk Analyst to join our IT support team. You will be the first point of contact for end-users seeking technical assistance, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.

This role requires strong communication skills, a customer-focused mindset, and a solid foundation in IT systems and support processes.

Key Responsibilities:
  • Provide first-line technical support to internal users via phone, email, and ticketing system
  • Log, categorize, prioritize, and track support incidents and service requests using the ITSM tool
  • Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
  • Escalate complex issues to appropriate second- or third-line support teams as needed
  • Set up and configure desktops, laptops, and peripheral equipment for new users
  • Support user account management in Active Directory, Exchange, Office 365, etc.
  • Assist with onboarding and offboarding IT tasks for employees
  • Maintain accurate documentation of issues, solutions, and procedures
  • Monitor and follow up on outstanding tickets to ensure timely resolution and customer satisfaction
  • Adhere to IT policies, procedures, and service level agreements (SLAs)
Requirements:
  • Proven experience in an IT support or service desk role (1-3 years preferred)
  • Strong knowledge of Windows OS, Microsoft Office 365, and standard desktop applications
  • Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Basic networking knowledge (IP, DNS, DHCP, VPN)
  • Excellent troubleshooting, communication, and problem-solving skills
  • Customer service-oriented with the ability to explain technical concepts clearly
  • Ability to work independently and manage multiple priorities
  • Flexibility to work in shifts or provide on-call support, if required
Preferred Qualifications:
  • ITIL Foundation certification
  • CompTIA A+, Network+, or similar certifications
  • Experience supporting Mac OS, mobile device management (MDM), or cloud platforms (e.g., Azure, Google Workspace)
  • Knowledge of security best practices and data protection policies


  • Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱250,000 - ₱500,000 per year

    Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...


  • Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱219,500 - ₱220,200 per year

    Actionlabs IT Services Corp We provide Managed Services and solutions for the benefit and continued improvement of businesses across different industries.With over a decade of experience, trusted technology partners, nationwide presence and a team of competent industry professionals, we aim to deliver Managed Solutions Anytime, Anywhere to help businesses...


  • Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...


  • Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...


  • Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...


  • Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...


  • Makati City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱130,878 per year

    Turning Tech Challenges into Seamless Solutions In the fast-moving IT services industry, every solution you provide connects businesses across the globe. Here's your chance to build a career that goes beyond borders, gain international exposure, and level up your skills-all while staying rooted at home and thriving in a truly global tech environment. Job...

  • Service Desk Analyst

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Unisys Full time

    Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱312,000 - ₱396,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...


  • Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱192,000 per year

    Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.Responsible for logging and issuing incident ticket numbers for all...