IT Support – Service Desk Analyst

2 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

We are looking for a proactive and technically skilled Service Desk Analyst to join our IT support team. You will be the first point of contact for end-users seeking technical assistance, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.

This role requires strong communication skills, a customer-focused mindset, and a solid foundation in IT systems and support processes.

Key Responsibilities:
  • Provide first-line technical support to internal users via phone, email, and ticketing system
  • Log, categorize, prioritize, and track support incidents and service requests using the ITSM tool
  • Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
  • Escalate complex issues to appropriate second- or third-line support teams as needed
  • Set up and configure desktops, laptops, and peripheral equipment for new users
  • Support user account management in Active Directory, Exchange, Office 365, etc.
  • Assist with onboarding and offboarding IT tasks for employees
  • Maintain accurate documentation of issues, solutions, and procedures
  • Monitor and follow up on outstanding tickets to ensure timely resolution and customer satisfaction
  • Adhere to IT policies, procedures, and service level agreements (SLAs)
Requirements:
  • Proven experience in an IT support or service desk role (1-3 years preferred)
  • Strong knowledge of Windows OS, Microsoft Office 365, and standard desktop applications
  • Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Basic networking knowledge (IP, DNS, DHCP, VPN)
  • Excellent troubleshooting, communication, and problem-solving skills
  • Customer service-oriented with the ability to explain technical concepts clearly
  • Ability to work independently and manage multiple priorities
  • Flexibility to work in shifts or provide on-call support, if required
Preferred Qualifications:
  • ITIL Foundation certification
  • CompTIA A+, Network+, or similar certifications
  • Experience supporting Mac OS, mobile device management (MDM), or cloud platforms (e.g., Azure, Google Workspace)
  • Knowledge of security best practices and data protection policies

  • IT Service Desk Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Divergence Hr Consulting Group Inc Full time $4,000 - $6,000 per year

    About the job IT Service Desk Analyst Job Summary: An IT Service Desk Analyst serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network...

  • Service Desk Analyst

    3 hours ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time $104,000 - $130,878 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • IT Service Desk Analyst

    3 hours ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • L1 Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • Service Desk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time

    Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service...

  • IT Service Desk Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time $40,000 - $60,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Tier I Analyst, IT Service Desk, you will be the first level point of contact for any IT-related incidents or requests. By working in an ITIL-aligned...

  • IT Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱33,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

  • Service Desk Analyst-L1 Cantonese

    2 days ago

    Quezon City, National Capital Region, Philippines ZeroDayGroup Full time ₱50,000 - ₱150,000 per year

    URGENT Service Desk Analyst- L1 Cantonese SpeakerWe are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon CityResponsibilities:· Respond to and resolve incoming service requests via phone, email, or chat inCantonese and English· Provide first-level technical support for hardware, software, application, andnetwork-related issues· Record...

  • IT Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱384,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :) 2-3 interviews :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 30,000 to 38,000 basic plus 2,400 Allowance (conditions apply)-20% Night differential-HMO...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱40,000 per year

    KINDLY READ THE FOLLOWING DETAILS BEFORE SENDING YOUR APPLICATIONTO QUALIFIED, MUST HAVE THE FF:- Not less than 1 year Service Desk International Experience- Must have BPO Experience- Previous salary is not more than the maximum offer- Expected salary must be aligned with the offer range- Must be residing/ accessible to Quezon City ( Max of 60-90 mins travel...