IT Helpdesk/Service Desk Analyst

5 days ago

Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities:

  • Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
  • Diagnose and troubleshoot hardware, software, and network-related issues
  • Escalate unresolved issues to higher-level support teams as necessary
  • Maintain accurate documentation of incidents, service requests, and resolutions
  • Support user account management, including password resets and access provisioning
  • Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field (preferred)
  • 0–2 years of experience in an IT support/helpdesk environment
  • Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
  • Strong interpersonal, problem-solving, and communication skills
  • Willingness to work in a fast-paced, customer-oriented environment

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