Ecommerce Customer Success Associate

3 weeks ago

Taguig, Philippines Focus Global Inc Full time

Get AI-powered advice on this job and more exclusive features. As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience. Responsibilities Address customer issues, concerns, and inquiries through our dedicated customer service channels Proactively identify effective solutions to resolve customer concerns promptly and efficiently Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability Assist in managing our ecommerce websites and ensure their smooth operation Create compelling write-ups for our brands to support marketing initiatives Qualifications Bachelor's degree in any field Preferably with 1-2 years of experience in E-Commerce or customer service Exceptional communication, customer service, and interpersonal skills Experience in customer service for regional countries (e.g. Singapore) is a plus but not required Amenable to work on weekends and on shifting schedules You Are an Ideal Candidate if You Are Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding — this environment is perfect for someone who is independent, self-driven, and hungry for growth. An excellent communicator: We speak and act quickly. Say it. Mean it. Do it. Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback. Love adopting new technology and software tools: We constantly look for new tools to use that will make our work more efficient and productive. Data-driven: We love numbers and data that will help us arrive at impactful decisions. Customer-centric: We do whatever it takes to satisfy our customers. Role Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Retail Note: This description focuses on the Ecommerce Customer Success Associate role and its core responsibilities and qualifications. Other postings and location lists shown elsewhere are not part of this role’s description. #J-18808-Ljbffr

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