Operations Manager

5 days ago

Iloilo City, Western Visayas, Philippines Knack RCM Full time

POSITION/TITLE:
Operations Manager

POSITION PURPOSE:

The
Operations Manager
is responsible for monitoring and improving daily functions of business operations. The Operations Manager ensures proper operations of the organization by maintaining constant communication with management and staff and helps in the development and implementation of organizational processes and procedures to enhance and sustain the organization's internal capacity. The successful Operations Manager also tracks staffing requirements and actively pursues strategic and operational objectives.

MAJOR ACCOUNTABILITIES:

Operation Management

  • Create strategic operations plans with actions to accomplish goals.
  • Manage financial metrics including but not limited to incentives, unpaid agent time and support staff ratios.
  • Create a culture of empowerment that is fun but has the proper sense of urgency to accomplish goals and objectives.
  • Ensure proper staffing levels are maintained and we are not overstaffed or understaffed to meet program needs and KPIs.
  • Ensure goals are attainable and measure EFFECTIVENESS and EFFICIENCY.
  • Train, develop, and hold supervisors accountable for independently meeting program and team management objectives.
  • Ensure client objectives are met and develop troubleshooting skills with the support staff.
  • Ensure support staff consistently manages to program and team objectives independently.
  • Work with client services to ensure proper information and materials are received to ensure successful program management
  • Ensure client services receives timely and accurate feedback and suggestions
  • Ensure proper training materials and resources are developed and utilized on programs.
  • Ensure root cause analysis and goal setting are utilized and followed up on. Ensure systems, processes and people are evaluated and tools for success are evaluated and utilized. Ensure RCAs are not ANALYSIS they always have ACTION associated with the ANALYSIS outcomes.
  • Conduct daily allocation, performance accountability and weekly business reviews to drive results.

SKILL REQUIREMENTS, KNOWLEDGE, & TRAINING NECESSARY:

Education

  • Bachelor's Degree or some college in related field preferred

Experience / Skills

  • Medical background, training or experience preferred
  • 5+ years' experience in operations management or similar role preferred
  • Working knowledge of how Insurance Verification and Prior Authorization Requests are processed preferred
  • Call center experience preferred
  • Knowledge of Windows application, Microsoft Word and Excel, or similar software applications, proficiency preferred
  • Strong communication skills required
  • Knowledge of customer service programs and databases
  • Good understanding of operations management
  • High service orientation

Competencies

  • Must demonstrate ability to meet deadlines
  • Strong communication skills required
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgment calls
  • Superior organizational and time management skills
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
  • Ability to learn new software quickly
  • Ability to identify challenges, underlying issues and make recommendations for process improvement
  • Proficient in critical thinking skills, and conflict resolution

  • Operations Managers

    5 days ago

    Iloilo City, Western Visayas, Philippines Knack Global Full time

    Job description:We're looking for a Operations Manager who will assist the in overseeing daily operations and ensuring team performance meets client expectations.Qualifications / Experience:Preferably with a medical background, training, or related experienceMinimum of 3 years of experience in similar leadership roleKnowledgeable in Insurance Verification...

  • Operations Supervisor

    7 days ago

    Iloilo City, Western Visayas, Philippines Digiplus Interactive Corp. Full time ₱216,000 - ₱240,000 per year

    DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust...

  • Operations Head

    7 days ago

    Iloilo City, Western Visayas, Philippines Ephesians Management Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities:1. Strategic Leadership & Planning:Develop and execute a comprehensive strategy for all warehousing and logistics operations that aligns with the company's overall business objectives.Lead the long-term planning for network design, including warehouse locations, fleet management, and last-mile delivery partnerships.Analyze market trends,...

  • Operations Coordinator

    7 days ago

    Iloilo City, Western Visayas, Philippines 2GO Group Inc. Full time ₱250,000 - ₱500,000 per year

    The Operations Coordinator will play a critical role in monitoring email and pre-alerts to identify any discrepancies, promptly reporting issues, and preparing incident reports as needed. Additionally, the Operations Coordinator will be responsible for coordinating account deliveries and pullouts, endorsing transactions to Ecommerce checkers, and scanning...

  • MHE Operator

    7 days ago

    Iloilo City, Western Visayas, Philippines Ephesians Management Corporation Full time ₱150,000 - ₱250,000 per year

    Operate forklifts and other material handling equipment to move, load, and unload materials.Conduct routine inspections and maintenance of MHE to ensure safe operation.Follow safety protocols and company policies while performing tasks.Assist with inventory management by accurately picking, packing, and staging products.Collaborate with warehouse team...

  • Operations Associate

    7 days ago

    Iloilo City, Western Visayas, Philippines Cooee Inc Full time ₱250,000 - ₱450,000 per year

    Open to fresh graduates who are eager to learn and bring a positive, can-do attitude.Experience in service coordination, operations, administration, or customer service is a plus.Detail-oriented with a focus on accuracy in data entry and document handling.Confident in communicating in English to support coordination with international partners and...

  • Operations Officer

    7 days ago

    Iloilo City, Western Visayas, Philippines Magsaysay Shipping & Logistics Full time ₱150,000 - ₱250,000 per year

    Job description:The Operations Officer is responsible for managing various operational tasks to ensure the smooth and efficient functioning of the organization's processes. This role requires meticulous attention to detail, strong organizational skills, and the ability to coordinate effectively with internal and external stakeholders.Duties and...

  • Systems Operation Engineer

    7 days ago

    Iloilo City, Western Visayas, Philippines MORE ELECTRIC AND POWER CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    A. General DescriptionThe Systems Operations Engineer is responsible for monitoring, controlling, and optimizing the electric distribution network to ensure reliable, safe, and efficient power delivery. The role involves real-time operations, load management, switching coordination, outage restoration, and compliance with operating standards and regulatory...

  • AutoCAD Operator

    7 days ago

    Iloilo City, Western Visayas, Philippines Greenmetal Mfg. Corp Full time ₱200,000 - ₱240,000 per year

    Job Description:Greenlight Power, Inc. is seeking a detail-oriented AutoCAD Operator to join our engineering team. The successful candidate will be responsible for preparing and revising electrical drawings, layouts, and schematics using AutoCAD software.Responsibilities:Draft and update electrical plans and schematicsCollaborate with engineers and project...

  • Freight Forwarding Operations Executive

    7 days ago

    Iloilo City, Western Visayas, Philippines SAMLEX GLOBAL SERVICES OPC Full time ₱200,000 - ₱250,000 per year

    SAMLEX—the back-office hub of Compass Logistics International (CLI) in Iloilo, Philippines—supports our Middle East offices with precision, teamwork, and dedication. With our head office in Dubai, CLI stands as a modern logistics group delivering solutions tailored to diverse industry needs.As logistics specialists, our services span contract logistics,...